Front change history
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [smtp] Problems with outbound sending on custom SMTP channels Front reported a major outage affecting outbound sending on a subset of custom SMTP channels, listed as SMTP (non-Gmail / O365). It started at 2026-10-05 07:42 UTC and was resolved at 2026-10-05 09:45 UTC, lasting 2 h 2 min. Front deployed a fix but did not specify the cause. | Major incident | |
| Major incident: [office365] Office channels offline preventing emails being sent or received Front reported a major O365 outage affecting a subset of customers, with offline channels preventing email sending or receiving. It started at 2026-05-28 18:24 UTC and was resolved at 2026-06-01 23:35 UTC, lasting 4 days 5 h. Front added automatic channel recovery while continuing to investigate remaining sync failures with Microsoft. | Major incident | |
| Critical incident: Front is inaccessible Front reported a critical outage affecting the App and API and integrations, starting 2026-01-23 21:51 UTC and lasting 3 h 49 min until resolution at 2026-01-24 01:40 UTC. Application and API access were restored at 01-23 22:28 UTC; Front confirmed a fix was implemented but did not disclose the cause. | Major incident | |
| Major incident: Microsoft Office365 Incident A major Microsoft Office365 outage prevented affected Front customers from sending or receiving messages starting 2026-01-22 20:49 UTC. The incident lasted 8 h 46 min and was resolved at 2026-01-23 05:36 UTC; all pending messages were delivered, and Microsoft's remaining service degradation was no longer impacting Front. | Major incident | |
| Critical incident: App not responding Front recorded a critical App outage starting 2025-12-19 17:29 UTC, lasting 3 h 53 min and resolving at 2025-12-19 21:23 UTC. Its postmortem reports US-West-2 API latency from 14:50 UTC to 18:10 UTC prevented website loading and queued messages; no messages were lost. Missed-message and application-webhook backfills were completed. | Major incident | |
| Major incident: [by_company_00017] Front App Outage Front reported a major outage affecting App, Calendar, and Rules and Workflows from 2025-11-21 19:21 UTC to 2025-11-21 22:18 UTC (2 h 56 min). A rollback began recovering failures in us-west-1, though rules and calendar delays persisted during recovery. Front linked the problem to a deployment changing internal caching connections and an environment-specific caching configuration. | Major incident | |
| Major incident: App not loading Front reported a major outage affecting app loading in specific regions and causing timeouts for some API calls. It lasted 9 min, from 2025-09-26 16:47 UTC to 2025-09-26 16:56 UTC. Front stated that a cache node was lost and automatically recovered in 6 minutes; all systems should now be operational. | Major incident | |
| Major incident: Mobile app: Google sign in flow broken Front reported a major outage of Google sign-in on iOS: redirects back to the mobile app failed; Android was unaffected. It ran from 2025-09-19 18:40 UTC to 2025-09-23 09:48 UTC, lasting 3 days 15 h. Front confirmed iOS app version 5.69.2 fixed the issue; affected customers should update. | Major incident | |
| Critical incident: Front not loading [us-west-2][by_company_00007] Front reported a critical App outage in us-west-2, with some customers unable to load the app, starting 2025-07-15 16:28 UTC. It was resolved at 2025-07-15 18:00 UTC after 1 h 31 min; Front said it identified the root cause and recovered but did not disclose the cause or fix. | Major incident | |
| Critical incident: Front not loading [us-west-2][by_company_00007][by_company_00001] Front reported a critical App outage in us-west-2: some customers experienced issues loading the app. It started at 2025-07-15 15:11 UTC and was resolved at 2025-07-15 15:52 UTC, lasting 41 min; a fix was implemented and monitored before resolution. | Major incident | |
| Critical incident: Web app not loading | Major incident | |
| Critical incident: 2025-04-29 Application unavailable for some customers | Major incident | |
| Major incident: [us-west-2] [by_company_00008] Customers may experience slowness in app loading | Major incident | |
| Critical incident: Errors sending and receiving mail for [Office365] channels | Major incident | |
| Major incident: Elevated error rates for [office365] channels | Major incident | |
| Major incident: Automated emails from Front are delayed - notifications, invites to your teammates, calendar events, etc. | Major incident | |
| Major incident: [us-west-2] Increased failure rate on public API | Major incident | |
| Major incident: Increased error rate sending and receiving messages on email-based channels | Major incident | |
| Major incident: Delays in sending and receiving Gmail messages [gmail] | Major incident |