Changes / Front / Microsoft Office365 Incident
Front: Major incident: Microsoft Office365 Incident
Summary
A major Microsoft Office365 outage prevented affected Front customers from sending or receiving messages starting 2026-01-22 20:49 UTC. The incident lasted 8 h 46 min and was resolved at 2026-01-23 05:36 UTC; all pending messages were delivered, and Microsoft's remaining service degradation was no longer impacting Front.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Microsoft Office365 Incident
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-01-22 20:49 UTC
Before: not present
After: 2026-01-23 05:36 UTC
Before: not present
After: O365
Before: not present
After: Microsoft Office365 is experiencing an outage affecting some Front channels: "Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services." Front is unable to send or receive messages for affected customers. Their status page is available at https://status.cloud.microsoft/.
Before: not present
After: Microsoft appears to have recovered, and we're no longer seeing any impact on Office 365 channels. All pending messages have been delivered. We're continuing to monitor the situation closely.
Before: not present
After: Microsoft is still reporting service degradation, but it's not impacting Front. We'll continue monitoring the situation in case it changes.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Microsoft Office365 Incident (this change) A major Microsoft Office365 outage prevented affected Front customers from sending or receiving messages starting 2026-01-22 20:49 UTC. The incident lasted 8 h 46 min and was resolved at 2026-01-23 05:36 UTC; all pending messages were delivered, and Microsoft's remaining service degradation was no longer impacting Front. | Major incident |