# Front: Major incident: Microsoft Office365 Incident

**Summary:** A major Microsoft Office365 outage prevented affected Front customers from sending or receiving messages starting 2026-01-22 20:49 UTC. The incident lasted 8 h 46 min and was resolved at 2026-01-23 05:36 UTC; all pending messages were delivered, and Microsoft's remaining service degradation was no longer impacting Front. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-22 20:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7z687s5fz72x](https://stspg.io/7z687s5fz72x)
- [Company: Front](https://rewindex.com/company/front.md)
- Versions: before (none: first archived) → after incident\_version:328/w4jy8tlhw45h@7a6e1cd459fb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Microsoft Office365 Incident
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-22 20:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-23 05:36 UTC
```

**6. Added: Affected components**

```diff
+ O365
```

**7. Added: Update** (identified) · 2026-01-22 20:49 UTC

```diff
+ Microsoft Office365 is experiencing an outage affecting some Front channels: "Users may be seeing degraded service functionality or be unable to access multiple Microsoft 365 services." Front is unable to send or receive messages for affected customers. Their status page is available at https://status.cloud.microsoft/.
```

**8. Added: Update** (monitoring) · 2026-01-23 03:28 UTC

```diff
+ Microsoft appears to have recovered, and we're no longer seeing any impact on Office 365 channels. All pending messages have been delivered. We're continuing to monitor the situation closely.
```

**9. Added: Update** (resolved) · 2026-01-23 05:36 UTC

```diff
+ Microsoft is still reporting service degradation, but it's not impacting Front. We'll continue monitoring the situation in case it changes.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-22 20:49 UTC | Major incident: Microsoft Office365 Incident (this change) | outage |

All Front changes: [timeline](https://rewindex.com/company/front/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i165a50fe902035 · Markdown: https://rewindex.com/change/i165a50fe902035.md · JSON: https://rewindex.com/api/v1/changes/i165a50fe902035 · Generated 2026-10-18T02:29:28.627Z