Changes / Front / Mobile app: Google sign in flow broken
Front: Major incident: Mobile app: Google sign in flow broken
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Mobile app: Google sign in flow broken
Before: not present
After: major
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After: resolved
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After: 2025-09-19 18:40 UTC
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After: 2025-09-23 09:48 UTC
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After: App
Before: not present
After: We've have received reports of the google sign in flow failing to redirect back to the mobile app successfully, and have been able to reproduce the issue
We are currently investigating the problem
Before: not present
After: We have isolated the issue to iOS devices, Android customers should be unaffected
Continuing to investigate
Before: not present
After: We've identified the issue, and are still working on a fix.
In the meantime we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state
Before: not present
After: We've released a new version of the app (5.69.1) that fixes the behavior in some cases, but does not fully address the issue. We are in progress on a full fix.
For clients still unable to login we have identified a workaround that appears to be working on some clients - by navigating directly to https://app.frontapp.com/oauth/google-signin?client_type=universalLink in Safari on iOS and signing you should get redirected to the app in a signed in state
Before: not present
After: We've implemented a fix - you can download the latest version from the app store (5.69.2) to test. Please let us know if you experience any issues on this version
Before: not present
After: We have confirmed reports that the latest version of the iOS app (5.69.2) addresses the issue. If you run into login issues, ensure you've updated to the latest version, and reach out if the problem persists.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Mobile app: Google sign in flow broken (this change) | Major incident |