# Front change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Front](https://rewindex.com/company/front.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 19 | 19 | 2026-10-05 07:42 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-10-05 07:42 UTC | Major incident | [Major incident: \[smtp\] Problems with outbound sending on custom SMTP channels](https://rewindex.com/change/i01b53925689589.md) | outage | Front reported a major outage affecting outbound sending on a subset of custom SMTP channels, listed as SMTP (non-Gmail / O365). It started at 2026-10-05 07:42 UTC and was resolved at 2026-10-05 09:45 UTC, lasting 2 h 2 min. Front deployed a fix but did not specify the cause. |
| 2026-05-28 18:24 UTC | Major incident | [Major incident: \[office365\] Office channels offline preventing emails being sent or received](https://rewindex.com/change/i59cb770dc79fa8.md) | outage | Front reported a major O365 outage affecting a subset of customers, with offline channels preventing email sending or receiving. It started at 2026-05-28 18:24 UTC and was resolved at 2026-06-01 23:35 UTC, lasting 4 days 5 h. Front added automatic channel recovery while continuing to investigate remaining sync failures with Microsoft. |
| 2026-01-23 21:51 UTC | Major incident | [Critical incident: Front is inaccessible](https://rewindex.com/change/ib4af27542a56aa.md) | outage | Front reported a critical outage affecting the App and API and integrations, starting 2026-01-23 21:51 UTC and lasting 3 h 49 min until resolution at 2026-01-24 01:40 UTC. Application and API access were restored at 01-23 22:28 UTC; Front confirmed a fix was implemented but did not disclose the cause. |
| 2026-01-22 20:49 UTC | Major incident | [Major incident: Microsoft Office365 Incident](https://rewindex.com/change/i165a50fe902035.md) | outage | A major Microsoft Office365 outage prevented affected Front customers from sending or receiving messages starting 2026-01-22 20:49 UTC. The incident lasted 8 h 46 min and was resolved at 2026-01-23 05:36 UTC; all pending messages were delivered, and Microsoft's remaining service degradation was no longer impacting Front. |
| 2025-12-19 17:29 UTC | Major incident | [Critical incident: App not responding](https://rewindex.com/change/i32242bd9c81eef.md) | outage | Front recorded a critical App outage starting 2025-12-19 17:29 UTC, lasting 3 h 53 min and resolving at 2025-12-19 21:23 UTC. Its postmortem reports US-West-2 API latency from 14:50 UTC to 18:10 UTC prevented website loading and queued messages; no messages were lost. Missed-message and application-webhook backfills were completed. |
| 2025-11-21 19:21 UTC | Major incident | [Major incident: \[by\_company\_00017\] Front App Outage](https://rewindex.com/change/ia141db7f16b608.md) | outage | Front reported a major outage affecting App, Calendar, and Rules and Workflows from 2025-11-21 19:21 UTC to 2025-11-21 22:18 UTC (2 h 56 min). A rollback began recovering failures in us-west-1, though rules and calendar delays persisted during recovery. Front linked the problem to a deployment changing internal caching connections and an environment-specific caching configuration. |
| 2025-09-26 16:47 UTC | Major incident | [Major incident: App not loading](https://rewindex.com/change/i856956639496d8.md) | outage | Front reported a major outage affecting app loading in specific regions and causing timeouts for some API calls. It lasted 9 min, from 2025-09-26 16:47 UTC to 2025-09-26 16:56 UTC. Front stated that a cache node was lost and automatically recovered in 6 minutes; all systems should now be operational. |
| 2025-09-19 18:40 UTC | Major incident | [Major incident: Mobile app: Google sign in flow broken](https://rewindex.com/change/i6d7bf11e39b750.md) | outage | Front reported a major outage of Google sign-in on iOS: redirects back to the mobile app failed; Android was unaffected. It ran from 2025-09-19 18:40 UTC to 2025-09-23 09:48 UTC, lasting 3 days 15 h. Front confirmed iOS app version 5.69.2 fixed the issue; affected customers should update. |
| 2025-07-15 16:28 UTC | Major incident | [Critical incident: Front not loading \[us-west-2\]\[by\_company\_00007\]](https://rewindex.com/change/ifc68c267ef1545.md) | outage | Front reported a critical App outage in us-west-2, with some customers unable to load the app, starting 2025-07-15 16:28 UTC. It was resolved at 2025-07-15 18:00 UTC after 1 h 31 min; Front said it identified the root cause and recovered but did not disclose the cause or fix. |
| 2025-07-15 15:11 UTC | Major incident | [Critical incident: Front not loading \[us-west-2\]\[by\_company\_00007\]\[by\_company\_00001\]](https://rewindex.com/change/i92db3ac9249e79.md) | outage | Front reported a critical App outage in us-west-2: some customers experienced issues loading the app. It started at 2025-07-15 15:11 UTC and was resolved at 2025-07-15 15:52 UTC, lasting 41 min; a fix was implemented and monitored before resolution. |
| 2025-06-09 21:00 UTC | Major incident | [Critical incident: Web app not loading](https://rewindex.com/change/ifef9495317c2c9.md) | outage | Front reported a critical web app loading outage, recorded as starting and resolving at 2025-06-09 21:00 UTC (computed duration: 0 min). A Content Distribution Network configuration change blocked access to files needed for startup; impact was limited to users trying to start the app during the affected window. |
| 2025-04-29 23:54 UTC | Major incident | [Critical incident: 2025-04-29 Application unavailable for some customers](https://rewindex.com/change/i48f555c35ad9ee.md) | outage | Front reported a critical App outage affecting roughly 3% of users, a subset of US-based customers in us-west-1, from 2025-04-29 23:54 UTC to 2025-04-30 05:43 UTC (5 h 49 min). Human error during planned maintenance made one database shard unrecoverable; Front restored it from an up-to-date backup and caught up missed messages. |
| 2025-03-19 17:24 UTC | Major incident | [Major incident: \[us-west-2\] \[by\_company\_00008\] Customers may experience slowness in app loading](https://rewindex.com/change/i1be3c024b061f7.md) | degradation | Front reported major app-loading slowness in us-west-2 affecting by\_company\_00008, starting at 2025-03-19 17:24 UTC and lasting 35 min until resolution at 2025-03-19 17:59 UTC. A fix was implemented by 2025-03-19 17:42 UTC; no cause was stated. |
| 2025-03-14 21:49 UTC | Major incident | [Critical incident: Errors sending and receiving mail for \[Office365\] channels](https://rewindex.com/change/i815e2f64620c7a.md) | outage | Front reported a critical outage causing errors sending and receiving email for Office365 channels, starting 2025-03-14 21:49 UTC and resolved 2025-03-15 00:28 UTC, lasting 2 h 39 min. Front deployed a fix and monitored service before confirming resolution; no specific cause was disclosed. |
| 2025-03-01 21:14 UTC | Major incident | [Major incident: Elevated error rates for \[office365\] channels](https://rewindex.com/change/ic3011685efd272.md) | outage | Front reported a major Office 365 channel outage from 2025-03-01 21:14 UTC to 2025-03-01 22:32 UTC, lasting 1 h 17 min. An Office365 outage prevented user login and Front from sending and importing messages; Front later reported that Office appeared to have resolved the issue and was processing an import backlog before marking the incident resolved. |
| 2024-12-18 19:33 UTC | Major incident | [Major incident: Automated emails from Front are delayed - notifications, invites to your teammates, calendar events, etc.](https://rewindex.com/change/i02e165ab7f1025.md) | degradation | Front reported a major incident delaying automated emails, including notifications, teammate invites and calendar events, from 2024-12-18 19:33 UTC to 2024-12-18 20:41 UTC (1 h 8 min). Front worked with its provider to remediate the issue and marked it resolved. |
| 2024-11-18 20:03 UTC | Major incident | [Major incident: \[us-west-2\] Increased failure rate on public API](https://rewindex.com/change/ib103661ba8a2d0.md) | outage | Front reported a major public API incident in us-west-2, with increased 5xx errors potentially affecting sending and receiving messages on some channels. It ran from 2024-11-18 20:03 UTC to 2024-11-18 22:18 UTC, lasting 2 h 15 min. Errors subsided before resolution; no root cause or fix was stated. |
| 2024-09-27 20:25 UTC | Major incident | [Major incident: Increased error rate sending and receiving messages on email-based channels](https://rewindex.com/change/ia93743612e3df5.md) | outage | Front reported a major incident affecting Gmail, O365, and SMTP (non-Gmail / O365) message sending and receiving from 2024-09-27 20:25 UTC to 2024-09-28 02:51 UTC (6 h 26 min). A manually deployed fix circumvented a Docker outage; delivery recovered with residual backlog delays. us-west-2 and eu-west-1 recovered before us-west-1. |
| 2024-09-13 15:38 UTC | Major incident | [Major incident: Delays in sending and receiving Gmail messages \[gmail\]](https://rewindex.com/change/i28d5dbf61d8195.md) | degradation | Front reported a major incident delaying Gmail message sending and receiving, initially in us-west-2 and later across multiple regions. It started at 2024-09-13 15:38 UTC and resolved at 2024-09-13 19:25 UTC, lasting 3 h 47 min. Front suspected Gmail rate limiting, drained the message backlog, and reported all channels back to normal. |


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Canonical: https://rewindex.com/company/front/changes · Markdown: https://rewindex.com/company/front/changes.md · JSON: https://rewindex.com/api/v1/companies/front/changes · Generated 2026-10-18T02:24:25.304Z