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CompaniesBigCommerceMonthly reportsDecember 2024

BigCommerce in December 2024: incidents, uptime and changes

9incidents posted
1labelled major or critical
99.96%free of major/critical
98.63%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 15 min, incident time 10 h 9 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 5 · No impact listed 3

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Intermittent availability issuesMajor15 minresolved12-16

Other incidents 8

IncidentImpactStartedDurationStatusDay
Delayed Processing of WebhooksMinor1.1 hresolved12-04
Intermittent Availability IssuesMinor18 minresolved12-10
Buyer Portal login issuesMinor25 minresolved12-11
Meta Outage Causing Failures for Subset (<1%) of Meta CAPI EventsMinor8.0 hresolved12-11
Degraded Search PerformanceNo impact listed0 minresolved12-18
Intermittent availability issue with some Control Panel pagesMinor4 minresolved12-19
Elevated error rates for a subset of storesNo impact listed0 minresolved12-20
Storefront Search Latency and ErrorsNo impact listed32 minresolved12-20

Cite this

BigCommerce posted 9 status incidents in December 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in December 2024
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2024/12

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