CompaniesBigCommerceMonthly reportsNovember 2024
BigCommerce in November 2024: incidents, uptime and changes
7incidents posted
1labelled major or critical
97.91%free of major/critical
96.98%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 15 h 1 min, incident time 21 h 41 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 1 · Minor 6
Major and critical incidents 1
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Help Center Knowledge Base Articles Unavailable | Major | 15 h | resolved | 11-26 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Availability issues for a subset of stores | Minor | 24 min | resolved | 11-05 | |
| Issues with Page Builder | Minor | 1.2 h | resolved | 11-12 | |
| Issues with sending New Order Notification emails | Minor | 3.9 h | resolved | 11-12 | |
| Intermittent Availability Issues | Minor | 16 min | resolved | 11-13 | |
| Elevated error rates for a subset of stores | Minor | 21 min | resolved | 11-18 | |
| Intermittent issues with account management and trial store creation | Minor | 36 min | resolved | 11-28 |
Cite this
BigCommerce posted 7 status incidents in November 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- BigCommerce in November 2024
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/2024/11