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CompaniesBigCommerceMonthly reportsOctober 2024

BigCommerce in October 2024: incidents, uptime and changes

8incidents posted
3labelled major or critical
97.98%free of major/critical
97.69%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 14 h 59 min, incident time 17 h 11 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 2 · Minor 4 · No impact listed 1

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Help Center UnavailableCritical20 minresolved10-25
Issues with Technical Support Phone queuesMajor19 minresolved10-03
Help Center Intermittent AvailabilityMajor14 hresolved10-25

Other incidents 5

IncidentImpactStartedDurationStatusDay
Elevated error rates for a subset of stores in the EU regionNo impact listed2.0 hresolved10-03
Intermittent Availability IssuesMinor29 minresolved10-04
Intermittent Availability Issues in the EU regionMinor41 minresolved10-11
Intermittent Availability IssuesMinor44 minresolved10-14
Intermittent Availability IssuesMinor18 minresolved10-17

Cite this

BigCommerce posted 8 status incidents in October 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in October 2024
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2024/10

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