# BigCommerce in October 2024: incidents, uptime and changes

> BigCommerce in October 2024: 8 incidents on its status page (3 major or critical), 97.98% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2024/10
Last updated: 2024-11-01T00:00:00Z

- Incidents posted: 8 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, minor 4, none 1
- Uptime (vendor-reported): 97.98% free of major/critical incidents, 97.69% free of any incident; outage time 14 h 59 min, incident time 17 h 11 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2024](https://rewindex.com/company/bigcommerce/2024/09.md) · Next: [November 2024](https://rewindex.com/company/bigcommerce/2024/11.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help Center Unavailable](https://rewindex.com/company/bigcommerce/incidents/dcq2ss23c138.md) | critical | 2024-10-25 22:11 UTC | 2024-10-25 22:31 UTC | 20 min | resolved |
| [Issues with Technical Support Phone queues](https://rewindex.com/company/bigcommerce/incidents/275rfshpk4wk.md) | major | 2024-10-03 15:58 UTC | 2024-10-03 16:17 UTC | 19 min | resolved |
| [Help Center Intermittent Availability](https://rewindex.com/company/bigcommerce/incidents/cl9klsps60ly.md) | major | 2024-10-25 23:18 UTC | 2024-10-26 13:38 UTC | 14 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Elevated error rates for a subset of stores in the EU region](https://rewindex.com/company/bigcommerce/incidents/rhj9wr5xv9p9.md) | none | 2024-10-03 12:01 UTC | 2024-10-03 14:01 UTC | 2.0 h | resolved |
| [Issues with Technical Support Phone queues](https://rewindex.com/company/bigcommerce/incidents/275rfshpk4wk.md) | major | 2024-10-03 15:58 UTC | 2024-10-03 16:17 UTC | 19 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/yksb30n0n35y.md) | minor | 2024-10-04 18:57 UTC | 2024-10-04 19:26 UTC | 29 min | resolved |
| [Intermittent Availability Issues in the EU region](https://rewindex.com/company/bigcommerce/incidents/shwcm1ck4mr6.md) | minor | 2024-10-11 23:14 UTC | 2024-10-11 23:55 UTC | 41 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/d5sn5y4nkkvq.md) | minor | 2024-10-14 20:33 UTC | 2024-10-14 21:17 UTC | 44 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/ydmqf19qk5zh.md) | minor | 2024-10-17 00:55 UTC | 2024-10-17 01:13 UTC | 18 min | resolved |
| [Help Center Unavailable](https://rewindex.com/company/bigcommerce/incidents/dcq2ss23c138.md) | critical | 2024-10-25 22:11 UTC | 2024-10-25 22:31 UTC | 20 min | resolved |
| [Help Center Intermittent Availability](https://rewindex.com/company/bigcommerce/incidents/cl9klsps60ly.md) | major | 2024-10-25 23:18 UTC | 2024-10-26 13:38 UTC | 14 h | resolved |

## Cite this

BigCommerce posted 8 status incidents in October 2024 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2024/10
- Citation: BigCommerce, “BigCommerce in October 2024” (2024-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2024/10 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in October 2024 (2024-10-01)](https://rewindex.com/company/bigcommerce/2024/10)`


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Canonical: https://rewindex.com/company/bigcommerce/2024/10 · Markdown: https://rewindex.com/company/bigcommerce/2024/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:50:57.554Z