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CompaniesBigCommerceMonthly reportsSeptember 2024

BigCommerce in September 2024: incidents, uptime and changes

12incidents posted
6labelled major or critical
98.36%free of major/critical
97.92%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 11 h 46 min, incident time 14 h 57 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 6 · Minor 4 · No impact listed 2

Major and critical incidents 6

IncidentImpactStartedDurationStatusDay
Іssue with our account management systemMajor1.6 hresolved09-02
Customer creation delayMajor3.4 hresolved09-04
Account management issuesMajor49 minresolved09-04
Availability issues in Australian regionMajor1.3 hresolved09-09
Payment processing issuesMajor2.3 hresolved09-11
Delay in Analytics ReportsMajor3.0 hresolved09-27

Other incidents 6

IncidentImpactStartedDurationStatusDay
Issue with coupon promotionsMinor1.8 hresolved09-11
Availability Issues in European RegionNo impact listed0 minresolved09-16
Intermittent Availability IssuesMinor41 minresolved09-18
Elevated error ratesMinor14 minresolved09-23
Elevated error rates for a subset of storesMinor30 minresolved09-23
Intermittent Availability IssuesNo impact listed0 minresolved09-23

Cite this

BigCommerce posted 12 status incidents in September 2024 (6 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in September 2024
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2024/09

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