# BigCommerce in September 2024: incidents, uptime and changes

> BigCommerce in September 2024: 12 incidents on its status page (6 major or critical), 98.36% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2024/09
Last updated: 2024-10-01T00:00:00Z

- Incidents posted: 12 (major/critical: 6) · Maintenance: 0
- By vendor impact label: major 6, minor 4, none 2
- Uptime (vendor-reported): 98.36% free of major/critical incidents, 97.92% free of any incident; outage time 11 h 46 min, incident time 14 h 57 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2024](https://rewindex.com/company/bigcommerce/2024/08.md) · Next: [October 2024](https://rewindex.com/company/bigcommerce/2024/10.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Іssue with our account management system](https://rewindex.com/company/bigcommerce/incidents/yfdv1tm4jf1m.md) | major | 2024-09-02 14:41 UTC | 2024-09-02 16:17 UTC | 1.6 h | resolved |
| [Customer creation delay](https://rewindex.com/company/bigcommerce/incidents/gcnpr0mh9k12.md) | major | 2024-09-04 16:22 UTC | 2024-09-04 19:47 UTC | 3.4 h | resolved |
| [Account management issues](https://rewindex.com/company/bigcommerce/incidents/58l32sljfhvq.md) | major | 2024-09-04 19:05 UTC | 2024-09-04 19:54 UTC | 49 min | resolved |
| [Availability issues in Australian region](https://rewindex.com/company/bigcommerce/incidents/sq8z7mntmfm9.md) | major | 2024-09-09 05:40 UTC | 2024-09-09 06:56 UTC | 1.3 h | resolved |
| [Payment processing issues](https://rewindex.com/company/bigcommerce/incidents/hbvn5pkw6235.md) | major | 2024-09-11 10:37 UTC | 2024-09-11 12:56 UTC | 2.3 h | resolved |
| [Delay in Analytics Reports](https://rewindex.com/company/bigcommerce/incidents/63vgzdzlmn99.md) | major | 2024-09-27 19:33 UTC | 2024-09-27 22:36 UTC | 3.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Іssue with our account management system](https://rewindex.com/company/bigcommerce/incidents/yfdv1tm4jf1m.md) | major | 2024-09-02 14:41 UTC | 2024-09-02 16:17 UTC | 1.6 h | resolved |
| [Customer creation delay](https://rewindex.com/company/bigcommerce/incidents/gcnpr0mh9k12.md) | major | 2024-09-04 16:22 UTC | 2024-09-04 19:47 UTC | 3.4 h | resolved |
| [Account management issues](https://rewindex.com/company/bigcommerce/incidents/58l32sljfhvq.md) | major | 2024-09-04 19:05 UTC | 2024-09-04 19:54 UTC | 49 min | resolved |
| [Availability issues in Australian region](https://rewindex.com/company/bigcommerce/incidents/sq8z7mntmfm9.md) | major | 2024-09-09 05:40 UTC | 2024-09-09 06:56 UTC | 1.3 h | resolved |
| [Payment processing issues](https://rewindex.com/company/bigcommerce/incidents/hbvn5pkw6235.md) | major | 2024-09-11 10:37 UTC | 2024-09-11 12:56 UTC | 2.3 h | resolved |
| [Issue with coupon promotions](https://rewindex.com/company/bigcommerce/incidents/1krvhvqj899r.md) | minor | 2024-09-11 21:31 UTC | 2024-09-11 23:17 UTC | 1.8 h | resolved |
| [Availability Issues in European Region](https://rewindex.com/company/bigcommerce/incidents/sqkpb2shm71h.md) | none | 2024-09-16 14:30 UTC | 2024-09-16 14:30 UTC | 0 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/0s3rt4350k5m.md) | minor | 2024-09-18 21:28 UTC | 2024-09-18 22:09 UTC | 41 min | resolved |
| [Elevated error rates](https://rewindex.com/company/bigcommerce/incidents/z2w3j0dzklzv.md) | minor | 2024-09-23 10:42 UTC | 2024-09-23 10:56 UTC | 14 min | resolved |
| [Elevated error rates for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/vfpp1ds33d6c.md) | minor | 2024-09-23 11:20 UTC | 2024-09-23 11:50 UTC | 30 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/j5p7xvnw4lw8.md) | none | 2024-09-23 14:00 UTC | 2024-09-23 14:00 UTC | 0 min | resolved |
| [Delay in Analytics Reports](https://rewindex.com/company/bigcommerce/incidents/63vgzdzlmn99.md) | major | 2024-09-27 19:33 UTC | 2024-09-27 22:36 UTC | 3.0 h | resolved |

## Cite this

BigCommerce posted 12 status incidents in September 2024 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2024/09
- Citation: BigCommerce, “BigCommerce in September 2024” (2024-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2024/09 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in September 2024 (2024-09-01)](https://rewindex.com/company/bigcommerce/2024/09)`


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Canonical: https://rewindex.com/company/bigcommerce/2024/09 · Markdown: https://rewindex.com/company/bigcommerce/2024/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:10:23.543Z