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CompaniesBigCommerceMonthly reportsSeptember 2023

BigCommerce in September 2023: incidents, uptime and changes

14incidents posted
3labelled major or critical
99.28%free of major/critical
98.89%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5 h 10 min, incident time 7 h 58 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 8 · No impact listed 3

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Phone Systems OfflineMajor1.5 hresolved09-12
Issue importing tracking numbersMajor3.0 hresolved09-14
Availability IssueMajor39 minresolved09-22

Other incidents 11

IncidentImpactStartedDurationStatusDay
Data consistency issue on a subset of storesNo impact listed5.0 hresolved09-04
Error loading apps in control panelMinor31 minresolved09-05
Availability IssueMinor11 minresolved09-08
Availability IssueMinor3 minresolved09-13
Intermittent Availability IssuesMinor11 minresolved09-13
Intermittent B2B errorsMinor23 minresolved09-18
Availability IssueMinor50 minresolved09-21
Intermittent Availability IssuesMinor14 minresolved09-25
Availability IssueNo impact listed0 minresolved09-29
Availability IssueMinor25 minresolved09-29
Availability IssueNo impact listed1.3 hresolved09-30

Cite this

BigCommerce posted 14 status incidents in September 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in September 2023
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2023/09

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