# BigCommerce in September 2023: incidents, uptime and changes

> BigCommerce in September 2023: 14 incidents on its status page (3 major or critical), 99.28% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 14 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 8, none 3
- Uptime (vendor-reported): 99.28% free of major/critical incidents, 98.89% free of any incident; outage time 5 h 10 min, incident time 7 h 58 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/bigcommerce/2023/08.md) · Next: [October 2023](https://rewindex.com/company/bigcommerce/2023/10.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Phone Systems Offline](https://rewindex.com/company/bigcommerce/incidents/mr3xbc2v8rz6.md) | major | 2023-09-12 06:45 UTC | 2023-09-12 08:14 UTC | 1.5 h | resolved |
| [Issue importing tracking numbers](https://rewindex.com/company/bigcommerce/incidents/fkghmlnv4f82.md) | major | 2023-09-14 21:06 UTC | 2023-09-15 00:08 UTC | 3.0 h | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/h3sv6h2n9rxg.md) | major | 2023-09-22 09:55 UTC | 2023-09-22 10:34 UTC | 39 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Data consistency issue on a subset of stores](https://rewindex.com/company/bigcommerce/incidents/bx2gv7xltw4l.md) | none | 2023-09-04 10:57 UTC | 2023-09-04 15:55 UTC | 5.0 h | resolved |
| [Error loading apps in control panel](https://rewindex.com/company/bigcommerce/incidents/k0dw9dvzc9m3.md) | minor | 2023-09-05 16:52 UTC | 2023-09-05 17:23 UTC | 31 min | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/86qjc3c5br7c.md) | minor | 2023-09-08 02:23 UTC | 2023-09-08 02:34 UTC | 11 min | resolved |
| [Phone Systems Offline](https://rewindex.com/company/bigcommerce/incidents/mr3xbc2v8rz6.md) | major | 2023-09-12 06:45 UTC | 2023-09-12 08:14 UTC | 1.5 h | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/rflsvtbndrwr.md) | minor | 2023-09-13 16:04 UTC | 2023-09-13 16:07 UTC | 3 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/qtyds1t5jndq.md) | minor | 2023-09-13 22:35 UTC | 2023-09-13 22:46 UTC | 11 min | resolved |
| [Issue importing tracking numbers](https://rewindex.com/company/bigcommerce/incidents/fkghmlnv4f82.md) | major | 2023-09-14 21:06 UTC | 2023-09-15 00:08 UTC | 3.0 h | resolved |
| [Intermittent B2B errors](https://rewindex.com/company/bigcommerce/incidents/639lgwc1lfzd.md) | minor | 2023-09-18 18:16 UTC | 2023-09-18 18:39 UTC | 23 min | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/3sx7fsvmbm4z.md) | minor | 2023-09-21 12:17 UTC | 2023-09-21 13:07 UTC | 50 min | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/h3sv6h2n9rxg.md) | major | 2023-09-22 09:55 UTC | 2023-09-22 10:34 UTC | 39 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/mdpjrv5jq6sb.md) | minor | 2023-09-25 19:55 UTC | 2023-09-25 20:09 UTC | 14 min | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/s06xlznsj3kj.md) | none | 2023-09-29 16:56 UTC | 2023-09-29 16:56 UTC | 0 min | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/84n95q14v38c.md) | minor | 2023-09-29 19:14 UTC | 2023-09-29 19:39 UTC | 25 min | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/dkh7dj8srx01.md) | none | 2023-09-30 09:59 UTC | 2023-09-30 11:15 UTC | 1.3 h | resolved |

## Cite this

BigCommerce posted 14 status incidents in September 2023 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2023/09
- Citation: BigCommerce, “BigCommerce in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2023/09 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in September 2023 (2023-09-01)](https://rewindex.com/company/bigcommerce/2023/09)`


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Canonical: https://rewindex.com/company/bigcommerce/2023/09 · Markdown: https://rewindex.com/company/bigcommerce/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:14:17.243Z