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CompaniesBigCommerceMonthly reportsAugust 2023

BigCommerce in August 2023: incidents, uptime and changes

10incidents posted
1labelled major or critical
99.73%free of major/critical
98.22%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 58 min, incident time 13 h 12 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 6 · No impact listed 3

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Storefront blog posts do not loadMajor2.0 hresolved08-08

Other incidents 9

IncidentImpactStartedDurationStatusDay
Availability Issue for EU StoresNo impact listed0 minresolved08-04
Availability IssuesMinor1.5 hresolved08-07
Store availability issuesMinor16 minresolved08-09
Transaction errors with QuickBooks Payments gatewayMinor3.7 hresolved08-09
Intermittent login issuesMinor1.6 hresolved08-14
CDN issue on StorefrontNo impact listed1.2 hresolved08-15
Availability IssuesNo impact listed15 minresolved08-29
Availability IssueMinor37 minresolved08-30
Customers unable to reset account passwords on BigCommerce storefrontsMinor3.6 hresolved08-30

Cite this

BigCommerce posted 10 status incidents in August 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in August 2023
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2023/08

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