Notable SaaS vendor changes, page 21

A subset of Bitrise Builds (CI) experienced intermittent DNS failures in a major (SEV-1) incident starting 2026-07-08 20:19 UTC. Bitrise implemented a fix and began monitoring at 2026-07-08 21:01 UTC, then resolved the incident at 2026-07-08 21:30 UTC; the reported duration was 1 h 10 min.

Lever reported a major Nylas authentication incident causing email/calendar sync failures and 500 errors, starting 2026-07-08 20:03 UTC and lasting 20 h 15 min. A fix restored sync; the postmortem cited a Node.js runtime regression affecting outbound third-party connections, while Office 365 and Google authentication showed no similar behavior.

Some Airtable bases were inaccessible during a major Airtable Service outage starting 2026-07-08 19:17 UTC and resolved at 2026-07-08 20:59 UTC, lasting 1 h 41 min. Airtable implemented mitigations and a fix, reporting full site recovery at 20:29 UTC; no root cause was stated.

Keeper Gateway and KSM connection/API errors returned "invalid client version" responses, affecting KeeperPAM Connections (US) in the US Data Center. Keeper rated the incident major; it started at 2026-07-08 18:51 UTC and was resolved at 2026-07-08 19:14 UTC, lasting 22 min. Keeper confirmed client-version errors were no longer occurring.

Mux reported a major disruption to Mux Video - Live, with some viewers experiencing dropped or interrupted live streams. The incident started at 2026-07-08 17:29 UTC and was resolved at 2026-07-09 14:02 UTC, lasting 20 h 32 min. Mux identified an underlying infrastructure issue and implemented a fix before monitoring results.

Bitrise reported a major Builds (CI) incident that delayed builds from starting on Linux machines. It started at 2026-07-08 13:54 UTC and was resolved at 2026-07-09 07:57 UTC, lasting 18 h 2 min; no cause or specific fix was stated.

Some QuickBooks Online customers experienced login issues affecting APAC, Canada, EMEA, LATAM and United States components; the vendor rated the impact major. The incident started at 2026-07-08 13:08 UTC and resolved at 2026-07-08 16:25 UTC, lasting 3 h 16 min. Engineering implemented a fix and monitored recovery; no cause was stated.

Asana reported a major incident causing web app loading errors for about 10% of US users, starting 2026-07-07 18:49 UTC and resolved at 2026-07-07 19:24 UTC (34 min). A configuration change removed a critical resource, preventing newly scaled infrastructure from becoming ready; Asana implemented a mitigation.

Monday.com reported major platform degradation starting 2026-07-07 16:40 UTC, resolved at 17:30 UTC after 50 min. Platform loading, automations, boards, dashboards and other features were affected; a fix was implemented at 17:14 UTC. The postmortem cited heavy database load following a gradual feature rollout and stated no data was lost or compromised.

Gorgias reported major Helpdesk latency affecting us-central1-c433, Mobile Apps and REST API from 2026-07-07 16:01 UTC to 2026-07-07 20:16 UTC, lasting 4 h 14 min. A fix was implemented by 07-07 18:20 UTC, followed by monitoring and resolution; customers using the affected services faced degraded performance.

Census reported a critical outage affecting the Census Sync Management UI and Sync Engine from 2026-07-07 15:45 UTC to 2026-07-07 18:22 UTC, lasting 2 h 36 min. Census linked the issue to a recent database migration; a fix was implemented, and all systems were operational at resolution.

Wix reported a major incident affecting Wix Editor/Wix Studio access and some users’ saving and publishing. It started at 2026-07-07 14:25 UTC and resolved at 2026-07-07 14:35 UTC (computed duration: 9 min). Wix implemented a fix and attributed the issue to an internal platform-service deployment that did not follow its standard gradual rollout process.

Box reported major degradation affecting Search, Box Sign Templates and Metadata queries, with errors or slowness affecting customers. The incident started at 2026-07-07 14:11 UTC and was resolved at 2026-07-07 16:19 UTC, lasting 2 h 8 min; Box reported remediation and restoration of full functionality but did not specify the cause or fix.

Make reported a major outage disrupting LinkedIn* OAuth connections with “The application is disabled” errors, starting 2026-07-07 06:50 UTC and resolved 2026-07-14 13:22 UTC (7 days 6 h). Make awaited LinkedIn approval to re-enable its OAuth app, then implemented a fix; suggested workarounds were OpenID connections or own OAuth credentials.

LaunchDarkly reported a major outage affecting login and UI/API responsiveness, starting 2026-07-06 20:30 UTC and lasting 51 min until resolution at 2026-07-06 21:21 UTC. The vendor identified a root cause relating to flag delivery, rolled out a fix, and confirmed all error rates had normalized.

Monday.com reported a major connectivity outage affecting Platform and US - Platform, starting 2026-07-06 13:24 UTC and resolved at 2026-07-06 15:15 UTC, lasting 1 h 51 min. A fix was implemented by 07-06 13:42 UTC; customers could encounter automation delays during monitoring.

Jira’s major Jira and Confluence incident ran from 2026-07-06 09:23 UTC to 2026-07-06 13:04 UTC (3 h 40 min). EU automation, user-search, user-picker and assets were affected; outage-period data processing requests were not completed. Fixes restored service; the postmortem cited core identity service database saturation and a broader 06:51–20:17 UTC disruption window.

Critical Jira and Confluence disruptions affected EU automation, user search and user picker. The incident ran from 2026-07-06 09:23 UTC to 2026-07-06 13:04 UTC (3 h 40 min), though the postmortem reports disruptions between 06:51 and 20:17 UTC. Identity-service database saturation was cited; fixes restored service, but outage-period data processing requests were not completed.

DigitalOcean reported a major incident affecting Deepseek V4 Pro in Serverless Inference and Agent Platform, with users receiving error 429 messages. It started at 2026-07-04 22:13 UTC and was resolved at 2026-07-05 00:53 UTC, lasting 2 h 39 min. Engineering implemented a fix and confirmed the model was operational.

Brex reported a critical outage affecting the Expenses list on the Brex app and Team pages in Dashboard, starting 2026-07-03 16:28 UTC. The incident lasted 33 min and was resolved at 2026-07-03 17:02 UTC; Brex reported a fix in place at 16:37 UTC but did not state a cause.

Baseten reported a major incident with elevated errors for GLM 5.2 on Model APIs; Dedicated Inference was not affected. It started at 2026-07-03 02:59 UTC and resolved at 2026-07-03 04:25 UTC, lasting 1 h 25 min. A fix was implemented and monitored before resolution.

Brex’s mobile check deposit was unavailable in a critical Banking incident that started at 2026-07-03 00:26 UTC and was resolved at 2026-07-03 05:03 UTC, lasting 4 h 36 min. Brex reported identifying and resolving the issue but did not specify a cause or fix.

Datadog reported a critical Container Registry outage starting 2026-07-03 00:25 UTC, preventing some users from downloading or deploying Datadog Agent, Cluster Agent, and other images from registry.datadoghq.com; running containers were unaffected. A fix was implemented, and the incident was resolved at 2026-07-03 01:29 UTC after 1 h 3 min.

1Password reported a critical Device Trust outage affecting its API, Authentication Service, Checks Server and Portal in Europe and USA/Global. The incident ran from 2026-07-02 19:44 UTC to 2026-07-02 20:30 UTC (46 min); 1Password deployed a fix and reported all services operational.

Honeycomb’s marketing website, www.honeycomb.io, was not working in a major-impact incident starting 2026-07-02 18:10 UTC and resolved at 2026-07-03 00:31 UTC, lasting 6 h 20 min. Honeycomb reported that clearing the CDN cache appeared to solve the issue.

Pendo reported a major outage affecting multiple Data Sync destinations in its US environment, causing delivery failures from 2026-07-02 15:47 UTC until resolution at 2026-07-03 13:08 UTC (21 h 21 min). Connectivity was restored and recurring exports queued; delivery delays could persist through the weekend, with missing-data backfill planned for early the following week. No customer action was required.

CircleCI reported a critical outage affecting UI access/login and pipeline starts, including API-triggered pipelines, starting 2026-07-02 15:25 UTC and resolving 2026-07-02 16:44 UTC (1 h 18 min). Increased system load caused API request failures; mitigation restored service, and CircleCI advised resubmitting failed pipelines.

Hootsuite reported a major Inbox access incident in its Web Application starting 2026-07-02 11:18 UTC; users could encounter permissions errors when opening Inbox. The incident lasted 20 min and was resolved at 2026-07-02 11:39 UTC, restoring normal access.

Canva reported a major incident causing errors when uploading media to designs. It started at 2026-07-02 09:10 UTC and was resolved at 2026-07-02 11:00 UTC, lasting 1 h 50 min; no cause or fix was stated.

Elastic Inference Service (EIS) had a major-impact partial outage affecting Elastic Cloud projects or deployments on GCP and Azure in EMEA regions. It started at 2026-07-01 22:43 UTC and was resolved at 2026-07-01 23:05 UTC, lasting 21 min; no cause or fix was stated.

Mux reported a major Mux Data - Data Collection incident starting 2026-07-01 22:35 UTC, resolved 2026-07-02 01:13 UTC (2 h 37 min). View session data was delayed for a subset of customers between 22:12 UTC - 22:44 UTC, with no data loss. A fix was implemented.

Baseten reported a major incident affecting Dedicated Inference, with elevated errors due to degradation in a single EU cluster. It started at 2026-07-01 10:30 UTC and was resolved at 2026-07-01 11:30 UTC; the computed duration was 59 min. No specific fix was stated.

Snowflake reported a critical Snowsight authentication outage in AWS - US West (Oregon), preventing access or unexpectedly logging customers out; other Snowflake features were unaffected. It started at 2026-06-30 22:34 UTC and was resolved at 2026-06-30 23:34 UTC, lasting 1 h 0 min. Snowflake implemented a fix and published an RCA link.

Datadog reported a major US1 degradation causing data-processing delays and errors across multiple products, including CI Visibility, RUM Explorer, Database Monitoring, Error Tracking, and all Security products. It ran from 2026-06-30 17:51 UTC to 2026-06-30 20:32 UTC (2 h 40 min); a fix was implemented and monitored before resolution.

RudderStack’s Live Events feature in the Web Application was unavailable in a major-impact incident from 2026-06-30 17:08 UTC to 2026-06-30 18:44 UTC, lasting 1 h 36 min. Data ingestion was not affected; the incident was resolved, with no cause or fix specified.

Datadog reported major delays in Monitors Notifications beginning at 09:52 UTC on 2026-06-30; the recorded incident ran from 10:35 UTC to 11:18 UTC (43 min). Datadog deployed a fix, confirmed resolution, reported no data loss, and said notifications would catch up once service resumed.

Make reported a major login outage on make.com starting 2026-06-29 16:22 UTC, resolved at 2026-06-29 18:10 UTC after 1 h 48 min. Scenario executions and webhooks were unaffected; a fix was implemented at 06-29 17:12 UTC, but no cause was stated.

Gorgias reported major analytics degradation starting 2026-06-29 16:03 UTC, with some customers experiencing long loading times due to a traffic spike. A fix was pushed, and affected customers were advised to reload the browser application. The incident was resolved at 2026-06-29 16:59 UTC; the reported duration was 55 min.

Wix reported a critical incident affecting loading of the Wix Editor, impacting site editing. It started at 2026-06-29 15:36 UTC and was resolved at 2026-06-29 15:55 UTC, with a reported duration of 18 min; no cause or specific fix was stated.

Expo reported a major incident causing elevated error rates and latency for EAS Build, EAS Workflows, and EAS Submit, starting at 2026-06-29 15:14 UTC and resolved at 2026-06-29 15:21 UTC (7 min). Expo attributed the issue to a bad deployment and implemented a fix.

Mapbox reported a major Search Box API incident with elevated 206 (Partial Content) and 404 (Not Found) responses beginning 2026-06-29 00:00 UTC. The recorded incident ran from 2026-06-29 08:53 UTC to resolution at 2026-06-29 15:15 UTC (6 h 22 min). A mitigation deployed at 01:35 UTC reduced impact.

Baseten reported a major incident causing elevated errors for Dedicated Inference in a subset of clusters, starting at 2026-06-26 22:00 UTC and resolved at 2026-06-26 22:15 UTC (computed duration: 14 min). A fix was being implemented, and nearly all clusters had recovered by 22:03 UTC; no cause was stated.

Vercel reported a major Dashboard incident causing intermittent login errors for some users, stating it began at 11:30 AM UTC; the recorded start was 2026-06-26 13:08 UTC. A fix was implemented, and the incident was resolved at 2026-06-26 15:14 UTC, with a recorded duration of 2 h 5 min.

Some users experienced intermittent Vercel Dashboard login errors; impact was major. The incident was recorded as starting at 2026-06-26 13:08 UTC, though the vendor reported onset at 11:30 AM UTC, and resolved at 2026-06-26 15:14 UTC; computed duration was 2 h 5 min. A fix was implemented; no cause was stated.