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CompaniesTwilioMonthly reportsJuly 2024

Twilio in July 2024: incidents, uptime and changes

176incidents posted
2labelled major or critical
99.38%free of major/critical
2.75%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 4 h 36 min, incident time 30.1 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 1 · Minor 151 · No impact listed 23

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Twilio Help Center IssuesCritical1.5 hresolved07-17
Bundles not recognised by Twilio ConsoleMajor3.1 hresolved07-31

Other incidents 174

IncidentImpactStartedDurationStatusDay
SMS Delivery Failure To XL Axiata Network In IndonesiaMinor17 hresolved07-01
On Call Engineers are Investigating an issue with Voice-tms-edge host healthcheck failures and lazarus restart rate limiting in multiple regionsNo impact listed2.5 hresolved07-01
Call Quality Issues to a Subset of Twilio Numbers From and To a number of European countriesMinor4.7 hresolved07-01
Increased lag for receiving com.twilio.voice.insights.call-summary.* event types through Event StreamsMinor2.6 hresolved07-01
Marketplace Catalog Pricing UnavailableMinor2.1 hresolved07-01
Marketplace Catalog Pricing UnavailableNo impact listed1 minresolved07-01
Programmable Voice Queues ImpactedMinor0 minresolved07-01
Issues to Get Prompt Responses From Twilio Support Chats or Issues Connecting to Twilio Live Chat SupportMinor1.2 hresolved07-02
Delays on Voice TranscriptionsMinor2.6 hresolved07-02
SMS Delivery Delays to the AT&T Network in the US From a Subset of Short CodesMinor6.8 hresolved07-03
SMS Delivery Delays to Glo Network in NigeriaMinor5.2 hresolved07-03
SMS Delivery Delays to Ufone Network in PakistanMinor4.2 hresolved07-03
Our Engineers are Investigating an Issue with Twilio FunctionsNo impact listed53 minresolved07-03
Delays on Voice TranscriptionsMinor2.3 hresolved07-03
SMS Delivery Delays to Net One Network in ZimbabweMinor12 hresolved07-03
SMS Delivery Delays and Failures to Multiple Networks over Multiple Caribbean CountriesMinor4 dresolved07-03
SMS Delivery Delays to Multiple Networks in Australia for a subset of Registered Sender IDs and Twilio's NumbersMinor5.0 hresolved07-03
SMS Delivery Delays To Smart Network in Philippines for Twilio Registered Sender ID'sMinor5.6 hresolved07-04
SMS Delivery Failures to Turkcell and Avea Networks in TurkeyMinor8.7 hresolved07-04
SMS Delivery Delays To Multiple Networks In Canada Over A Subset Of ShortcodesMinor8.0 hresolved07-04
SMS Delivery Delays To U Mobile Network In MalaysiaMinor3.2 hresolved07-04
Inbound Call Failures to Indonesian Twilio number Not Receiving First 30-Second AudioMinor20 minresolved07-04
SMS Delivery Delays to CTBC Network in BrazilMinor2 dresolved07-04
SMS Delivery Delays to Ethio Telecom Network in EthiopiaMinor5.0 hresolved07-05
Generic Pay Connector IssuesMinor1.1 hresolved07-05
Identity Verification API Errors in the US AT&T Network.No impact listed1.0 hresolved07-05
WhatsApp Self Signup Sender Onboarding blocked for some usersMinor3.2 hresolved07-05
SMS Delivery Report Delay To Bitel Network In PeruMinor47 hresolved07-06
SMS Delivery Delays To Mauritel Network In MauritaniaMinor11 hresolved07-06
SMS Delivery Delays to Malitel Network in MaliMinor19 hresolved07-07
SMS Delivery Delays to multiple networks In the USMinor2.8 hresolved07-07
Undelivered Verify Traffic From Multiple SendersMinor3.9 hresolved07-07
Delay in Delivery of IoT Product OrdersMinor3.1 hresolved07-08
Display Issue Impacting the Messaging Insights section in ConsoleMinor1.7 hresolved07-08
Customers Unable to Send the Password Reset Email from the User Settings PageNo impact listed0 minresolved07-08
SMS Delivery Failures and Delays to Multiple Networks in PanamaMinor8.0 hresolved07-08
SMS Delivery Delays to Telefonica Network in NicaraguaMinor8.3 hresolved07-08
SMS Delivery Failure to Etisalat Network in EgyptMinor12 hresolved07-09
SMS Delivery Delays to Movistar Network in Mexico Via Subset of ShortcodesMinor3 dresolved07-09
SMS Delivery Delays To EIR Network In IrelandMinor4.5 hresolved07-09
SMS and MMS Delivery Delays to T-Mobile Network in United StatesMinor2.4 hresolved07-09
SMS Delivery Report Delays To Beeline Network In ArmeniaMinor4.5 hresolved07-10
SMS Delivery Delays to IER Network in IrelandMinor2.8 hresolved07-10
SMS Delivery Delays and Delivery Receipt Delays to Telefonica Network in VenezuelaMinor3.6 hresolved07-10
SMS Delivery Delays to MTC Network in NamibiaMinor12 hresolved07-10
Degradation in Sim Swap and Identity Match Packages in Lookup V2Minor31 minresolved07-10
SMS Delivery Failure To Telefonica Network In PeruMinor9.3 hresolved07-11
SMS Delivery Delay to Xphone Network in IsraelMinor8.3 hresolved07-11
SMS Delivery Failures to Spark Network in New ZealandMinor16 hresolved07-11
SMS Delivery Delays to AWCC Network in AfghanistanMinor3.5 hresolved07-11
SMS Delivery Reports Delays to Multiple US Network via Subset of ShortcodeMinor5.6 hresolved07-11
SMS Delivery Failures to Multiple Networks over Multiple CountriesMinor57 minresolved07-11
Console Login Failures After New Account CreationMinor1.2 hresolved07-11
SMS Delivery Delays to Altice Network in the USAMinor4.4 hresolved07-12
SMS Delivery Report Delays when sending to Dish Network In United States Over a Subset of Toll Free NumbersMinor6.3 hresolved07-12
SMS Delivery Delays to Appalachian Wireless Networks in United StatesMinor12 hresolved07-12
[SNOC] SMS Delivery Delays To Small Networks In The US Via Subset of Shortcodes.Minor5.1 hresolved07-12
Intermittent SMS Delivery Failure to MTN Networks in African CountryMinor3.1 hresolved07-12
Super SIM Investigating Possible Outage and Change in Data MetricsMinor2.3 hresolved07-12
SMS Delivery Delays to Subset of Twilio Phone Numbers in AustraliaMinor4.8 hresolved07-12
SMS Delivery Delays to Multiple Networks in the US for a Subset of Short CodesMinor5.0 hresolved07-12
SMS Delivery Delays and Failures to Etisalat Network in EgyptMinor11 hresolved07-12
SMS Delivery Delays to Algar Telecom Network in BrazilMinor3 dresolved07-12
SMS Delivery Delays to MTN Network in NigeriaMinor26 hresolved07-12
Voice Quality Problems to a Subset of Twilio's Phone Numbers in ColombiaMinor6.9 hresolved07-12
SMS Delivery Delays To MTN Network In Ivory CoastMinor15 hresolved07-13
SMS Delivery Delays to MTN Network in Swaziland (Eswatini)Minor3.0 hresolved07-13
Inbound Call Failure To a Subset of Indonesia NumbersMinor5.0 hresolved07-14
SMS Delivery Delays to XL Axiata Network in IndonesiaMinor2.6 hresolved07-14
Connectivity Lost on ~5% of Super SIM DevicesMinor2.9 hresolved07-14
SMS Delivery Delays to MTN and Swazi Networks in Swaziland (Eswatini)Minor2.6 hresolved07-14
SMS Delivery Delays to MTN Network in NigeriaMinor27 hresolved07-14
SMS Delivery Delays to MTN Network in EthiopiaMinor5.7 hresolved07-14
SMS Inbound Delivery Delays to a Subset of Twilio Israel NumbersMinor3.0 hresolved07-15
SMS Delivery Reports Delay to Ethio Telecom Network in EthiopiaMinor6.4 hresolved07-15
SMS Delivery delays to Multiple Networks in the US for a Subset of Toll-Free NumbersNo impact listed20 minresolved07-15
SMS Delivery Delays to Small Networks in the USMinor3.0 hresolved07-15
SMS Delivery Delays to Irancell Network in IranMinor5.5 hresolved07-16
SMS Delivery Delays to Multiple Small Networks in USMinor8.0 hresolved07-16
SMS Delivery Delays to Bandwidth Network in US via Subset of ShortcodesMinor2.9 hresolved07-16
SMS Delivery Report Delays Over A Subset Short Code To AT&T, T-Mobile and Verizon Networks In USMinor7.5 hresolved07-16
Unable to Place IoT Hardware Orders Due to Failures When Retrieving AddressesMinor18 minresolved07-16
MMS Delivery Delays to T-Mobile in United StatesMinor3.2 hresolved07-16
Flex Messaging Experiencing Increased Rate Limit ErrorsMinor1.8 hresolved07-16
Flex Insights Failing to Load for Multiple CustomersMinor2.9 hresolved07-17
SMS Delivery Delays to U Mobile Network in MalaysiaMinor9.0 hresolved07-17
SMS Delivery Delays To Zain Network In JordanMinor2.1 hresolved07-17
SMS Delivery Delays to Multiple Small Networks in US to a Subset of Short Codes and Toll Free NumbersMinor20 hresolved07-17
SMS Delivery Delays to Tunisie Network in TunisiaMinor19 hresolved07-17
SMS Delivery Delays to Grameenphone Network in BangladeshMinor12 hresolved07-17
Cannot Place IoT Hardware Orders to Newly Added AddressesNo impact listed3.3 hresolved07-17
Help Center Assistant Intermittent FailureNo impact listed1.9 hresolved07-17
SMS Delivery Delays to Nuevatel Network in BoliviaMinor4.8 hresolved07-18
Flex Insights Failing to Load for Multiple CustomersMinor5.0 hresolved07-18
SMS Delivery Failures to T-Mobile Network in the USMinor37 minresolved07-18
Calls Not Being Signed in accordance to STIR/SHAKENMinor2.8 hresolved07-18
SMS Delivery Delays to Multiple Networks in ItalyMinor3.0 hresolved07-18
SMS Delivery Delays via a Subset of Short Codes and Long Codes to Multiple Small Networks in USNo impact listed7.4 hresolved07-18
Automated Alert: No Customer Impact on Help Center Assistant IssueNo impact listed30 minresolved07-18
SMS Delivery Failures to Multiple Networks in BangladeshMinor8 dresolved07-18
SMS Delivery Delays to AT&T Network in MexicoMinor14 hresolved07-18
Errors Received When Sending Messages Via Messaging ServicesNo impact listed0 minresolved07-18
SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll FreeMinor2 dresolved07-19
Unable To Access Flex Insights Historical ReportMinor1.4 hresolved07-19
MMS And SMS Delivery Delays from US provider to Multiple countriesMinor11 hresolved07-19
Account Portal Degraded Affecting Subset of Console Users During Login or SignupMinor7.3 hresolved07-19
Outbound Call Failures From a Subset of Phone Numbers in BrazilMinor43 minresolved07-19
SMS Delivery Delays to Al-Madar Network in LibyaMinor2.0 hresolved07-19
SMS Delivery Delay To Sercomtel Network In BrazilMinor12 hresolved07-20
SMS Delivery Delay To Multiple Networks In India Over A Subset Of Short CodeMinor2.7 hresolved07-20
SMS Delivery Delays to Glo Network In NigeriaMinor5 dresolved07-20
SMS delivery failures and delays to Multiple countries for Authy CustomersMinor43 hresolved07-20
SMS Delivery Delays to OneNZ / Vodafone Network in New ZealandMinor3.0 hresolved07-21
SMS Delivery Delays to Zain Network in KuwaitMinor4.6 hresolved07-21
SMS Delivery Delays To Telefonica Network In MexicoMinor2.6 hresolved07-21
SMS Delivery Delays to Claro in Puerto RicoMinor8.4 hresolved07-21
SMS Delivery Delays to Multiple Networks in New ZealandMinor8.3 hresolved07-22
SMS Delivery Delays to Etisalat Network in EgyptMinor9.3 hresolved07-22
SMS Delivery Delays to MTN Network in CameroonMinor9.6 hresolved07-22
Twilio Rest API Was AffectedNo impact listed0 minresolved07-22
Conversations API Was Impacted in EU RegionNo impact listed20 minresolved07-22
SMS Delivery Delay to Ucell Network in UzbekistanMinor2.6 hresolved07-23
MMS Delivery Receipts Delays To Verizon Network in US Via SubSet of ShortcodesMinor17 hresolved07-23
Flex Insights HR Delayed Gooddata LoadsMinor5.4 hresolved07-23
Failure to connect calls in US2No impact listed0 minresolved07-23
Failure to connect calls in US2Minor1.5 hresolved07-23
500s From Flex TaskRouter Public APIsMinor1.4 hresolved07-23
SMS Delivery Delays to Vodafone Network in ItalyMinor3.0 hresolved07-23
SMS Delivery Failures to Digitel Network in VenezuelaMinor4.6 hresolved07-23
Toll-Free and 10DLC Provisioning/Cancellations Issues and Account Security US API errorsMinor13 hresolved07-23
SMS Delivery Delays to Multiple Small Networks in the US for a Subset of Short and Long CodesMinor14 hresolved07-23
SMS Delivery Delays to Orange/Altice Network in Dominican RepublicMinor8.3 hresolved07-24
Connectivity Lost on ~8% of Super SIM Devices in the USMinor3.7 hresolved07-24
SMS Delivery Delays and Failures to IT&E Network in US via a Subset of Short CodesMinor17 hresolved07-24
SMS Delivery Delays to Claro Network in ColombiaMinor5.0 hresolved07-24
SMS Delivery Delays To Ooredoo network in MyanmarMinor5.0 hresolved07-24
SMS Delivery Delays to Djezzy Network in AlgeriaMinor4.3 hresolved07-24
MMS Delivery Delays to Verizon Network in the US for a Subset of ShortCodesMinor2.9 hresolved07-24
Issue With Sender ID Application Submission/Update with Deleted AddressMinor31 hresolved07-24
SMS Delivery Delays to Ucell Network in UzbekistanMinor2.5 hresolved07-24
Super Sim Was AffectedNo impact listed17 minresolved07-24
Programmable Messaging API Was AffectedNo impact listed0 minresolved07-24
Delivery Report Delays to DISH network in the US for a Subset of Short codesMinor3 dresolved07-25
SMS Delivery Delays to Narwas Network in OmanMinor4.5 hresolved07-25
SMS Delivery Delays to Ooredoo Network in QatarMinor2.7 hresolved07-26
SMS Delivery Delay And Failure To Multiple Networks In New ZealandMinor15 hresolved07-26
Inbound Call Failures To A Subset Of Phone Numbers In ChinaMinor3.8 hresolved07-26
Notify Service Interruption in US1 RegionMinor44 minresolved07-26
Transcriptions Service Interruption in VoiceBaseMinor59 minresolved07-26
Delays in A2P 10DLC T-Mobile Registrations and De-RegistrationsMinor5 dresolved07-26
Encoding Issue for Worker Attributes in FlexNo impact listed0 minresolved07-26
SMS Delivery Delays To Du Network In UAEMinor9.1 hresolved07-27
Programmable Voice Experiencing One-Way Audio IssueMinor3.1 hresolved07-28
Sender-id-service db downNo impact listed0 minresolved07-29
On Call Engineers are Investigating an issue - Customers Unable to Edit/Create Email TemplateNo impact listed17 minresolved07-29
SMS Delivery Delays to Multiple Networks in the US for a Subset of Short CodesMinor1.9 hresolved07-29
SMS Delivery Delays to Ooredoo Network in AlgeriaMinor2.8 hresolved07-29
SMS Delivery Delays and Failures To And From Multiple Networks in US via Subset of Twilio NumbersMinor3 dresolved07-30
SMS Delivery Failure To Syriatel Network In SyriaMinor7.0 hresolved07-30
SMS Delivery Delays to XL Axiata Network in IndonesiaMinor4.8 hresolved07-30
In Progress Voice API Update Requests to a Subset of Calls FailedNo impact listed16 minresolved07-30
500 Errors on Transcription Fetch AttemptsNo impact listed11 minresolved07-30
SMS Delivery Delays to Verizon Network in the US for a Subset of ShortcodesMinor4.3 hresolved07-30
Loading Issue with Twilio ConsoleNo impact listed2.1 hresolved07-30
Elevated HTTP 500 Errors for Chat APIMinor59 minresolved07-30
SMS Delivery Delays to Multiple Networks in the US for a Subset of Short CodesMinor11 hresolved07-30
SMS Delivery Delays To Lycamobile Network In FranceMinor5.8 hresolved07-31
Connectivity Lost on 8% of Super SIM DevicesMinor1.3 hresolved07-31
SMS Delivery Delay to GCI Network in US via subset of LongcodesMinor2.9 hresolved07-31
SMS Delivery Report Delays to and from Verizon Network in US over Subset of Short Code and Toll-Free NumbersMinor34 hresolved07-31
SMS Delivery Delays to Syriatel Network in SyriaMinor8.9 hresolved07-31
Super SIM Network Connectivity IssuesMinor6.3 hresolved07-31
MMS Delivery Failures from Multiple Networks in the US to a Subset of Short CodesMinor2.8 hresolved07-31
SMS Delivery Delays to AT&T Network in the USNo impact listed0 minresolved07-31

CVEs published

Maintenance 153

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Cite this

Twilio posted 176 status incidents in July 2024 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in July 2024
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2024/07

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