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Twilio: Elevated HTTP 500 Errors for Chat API

MinorStatus: resolvedStarted Resolved (59 min)1 updatestatus.twilio.com (opens in new tab)
Part of an outage event

AWS outage, Jul 30, 2024 · 12 vendors, 12 incidents

Twilio’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +8 min vs the first vendor naming AWS)

Swipe sideways to see the whole diagram.

same windowAWSown incident not archivedWithin an hour3 vendors, 3 blamed AWSXero, Substack, Mapbox1 to 4 hours later3 vendors, 2 blamed AWSSegment, Hootsuite, HoneycombLater1 vendor, 1 blamed AWSHeapTwilio (this incident)posted +8 min
same windowAWSown incident not archivedWithin an hour3 vendors, 3 blamed AWSXero, Substack, Mapbox1 to 4 hours later3 vendors, 2 blamed AWSSegment, Hootsuite,HoneycombLater1 vendor, 1 blamed AWSHeapTwilio (this incident)posted +8 min
Twilio is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Xero, Substack, Mapbox"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 2 blamed AWS<br/>Segment, Hootsuite, Honeycomb"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Heap"]:::blames
  root --> later
  me["Twilio (this incident)<br/>posted +8 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Timeline of updates

  1. resolved

    HTTP 500 errors have been resolved and Chat API is operating normally at this time.

From Twilio’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.twilio.com (opens in new tab).

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