# Twilio: Elevated HTTP 500 Errors for Chat API

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-30 22:23 UTC · Resolved: 2024-07-30 23:22 UTC · Duration: 59 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/rfvmhzw4cd2g](https://status.twilio.com/incidents/rfvmhzw4cd2g)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Part of an outage event

- [AWS outage, Jul 30, 2024: 12 vendors, 12 incidents](https://rewindex.com/events/2024-07-30-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +8 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Xero, Substack, Mapbox"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 2 blamed AWS<br/>Segment, Hootsuite, Honeycomb"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed AWS<br/>Heap"]:::blames
  root --> later
  me["Twilio (this incident)<br/>posted +8 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2024-07-30 23:22 UTC: HTTP 500 errors have been resolved and Chat API is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/twilio/incidents/rfvmhzw4cd2g · Markdown: https://rewindex.com/company/twilio/incidents/rfvmhzw4cd2g.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/rfvmhzw4cd2g · Generated 2026-10-19T23:15:07.616Z