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CompaniesSmartsheetMonthly reportsSeptember 2020

Smartsheet in September 2020: incidents, uptime and changes

8incidents posted
2labelled major or critical
99.30%free of major/critical
94.26%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5 h, incident time 41 h 18 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 2 · Minor 4 · No impact listed 2

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
https://app.smartsheet.com/b/home is available. We are investigating an outage at www.smartsheet.comCritical2.5 hresolved09-11
Smartsheet UnavailableCritical2.5 hresolved09-16

Other incidents 6

IncidentImpactStartedDurationStatusDay
Error Messages on Sheet LoadNo impact listed2.3 hresolved09-03
Intermittent 500 ErrorsNo impact listed2.0 hresolved09-08
Intermittent Errors in SmartsheetMinor26 hresolved09-09
Smartsheet Intermittently UnavailableMinor3.1 hresolved09-23
Issues with Creating Cell Links in Card ViewMinor6.8 hresolved09-29
Intermittent Errors in SmartsheetMinor2.8 hresolved09-29

Maintenance 1

Show scheduled maintenance

Cite this

Smartsheet posted 8 status incidents in September 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
Smartsheet in September 2020
Vendor
Smartsheet
Date
URL
https://rewindex.com/company/smartsheet/2020/09

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