# Smartsheet in September 2020: incidents, uptime and changes

> Smartsheet in September 2020: 8 incidents on its status page (2 major or critical), 99.30% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Smartsheet’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/smartsheet/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 8 (major/critical: 2) · Maintenance: 1
- By vendor impact label: critical 2, minor 4, none 2
- Uptime (vendor-reported): 99.30% free of major/critical incidents, 94.26% free of any incident; outage time 5 h, incident time 41 h 18 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/smartsheet/2020/08.md) · Next: [October 2020](https://rewindex.com/company/smartsheet/2020/10.md) · [All months](https://rewindex.com/company/smartsheet/reports.md) · [Smartsheet](https://rewindex.com/company/smartsheet.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [https://app.smartsheet.com/b/home is available. We are investigating an outage at www.smartsheet.com](https://rewindex.com/company/smartsheet/incidents/889j3qjhvtbq.md) | critical | 2020-09-11 23:46 UTC | 2020-09-12 02:19 UTC | 2.5 h | resolved |
| [Smartsheet Unavailable](https://rewindex.com/company/smartsheet/incidents/vzy6v702nnhv.md) | critical | 2020-09-16 10:27 UTC | 2020-09-16 12:54 UTC | 2.5 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Error Messages on Sheet Load](https://rewindex.com/company/smartsheet/incidents/5rycgsykh0mc.md) | none | 2020-09-03 22:13 UTC | 2020-09-04 00:30 UTC | 2.3 h | resolved |
| [Intermittent 500 Errors](https://rewindex.com/company/smartsheet/incidents/nf0dzzs37dmg.md) | none | 2020-09-08 21:48 UTC | 2020-09-08 23:50 UTC | 2.0 h | resolved |
| [Intermittent Errors in Smartsheet](https://rewindex.com/company/smartsheet/incidents/r8q7809q42gc.md) | minor | 2020-09-09 16:24 UTC | 2020-09-10 18:42 UTC | 26 h | resolved |
| [https://app.smartsheet.com/b/home is available. We are investigating an outage at www.smartsheet.com](https://rewindex.com/company/smartsheet/incidents/889j3qjhvtbq.md) | critical | 2020-09-11 23:46 UTC | 2020-09-12 02:19 UTC | 2.5 h | resolved |
| [Smartsheet Unavailable](https://rewindex.com/company/smartsheet/incidents/vzy6v702nnhv.md) | critical | 2020-09-16 10:27 UTC | 2020-09-16 12:54 UTC | 2.5 h | resolved |
| [Smartsheet Intermittently Unavailable](https://rewindex.com/company/smartsheet/incidents/nm4cb8wq9n6k.md) | minor | 2020-09-23 20:36 UTC | 2020-09-23 23:45 UTC | 3.1 h | resolved |
| [Issues with Creating Cell Links in Card View](https://rewindex.com/company/smartsheet/incidents/l26p0fq41xfq.md) | minor | 2020-09-29 16:41 UTC | 2020-09-29 23:32 UTC | 6.8 h | resolved |
| [Intermittent Errors in Smartsheet](https://rewindex.com/company/smartsheet/incidents/fmb4csvjtlw0.md) | minor | 2020-09-29 18:19 UTC | 2020-09-29 21:08 UTC | 2.8 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Dynamic View Maintenance](https://rewindex.com/company/smartsheet/incidents/vw9k3zp7ps5d.md) | maintenance | 2020-09-13 00:30 UTC | 2020-09-13 00:45 UTC | 15 min | resolved |

## Cite this

Smartsheet posted 8 status incidents in September 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/smartsheet/2020/09
- Citation: Smartsheet, “Smartsheet in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/smartsheet/2020/09 (CC BY 4.0).
- Markdown link: `[Smartsheet: Smartsheet in September 2020 (2020-09-01)](https://rewindex.com/company/smartsheet/2020/09)`


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Canonical: https://rewindex.com/company/smartsheet/2020/09 · Markdown: https://rewindex.com/company/smartsheet/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:35:34.342Z