Contentful change history

Contentful Docs was unavailable in an incident rated major, with Web App listed as affected. It started at 2026-10-12 18:22 UTC and was marked resolved at 2026-10-12 18:27 UTC; the computed duration was 4 min. No cause or fix was stated, and the resolution update still said investigation was ongoing.

Contentful reported major issues with advanced caching, specifically Stale While Revalidate (SWR), affecting Content Delivery API and EU data residency - Content Delivery API. The incident started 2026-10-01 09:27 UTC and resolved 2026-10-02 09:43 UTC, lasting 24 h 15 min. A fix resolved the issue for remaining customers after most had already recovered.

Contentful reported a major incident affecting some customers: CORS preflight failures for browser requests to cross-space references on CDA, including EU data residency. It started at 2026-09-29 14:39 UTC and was resolved at 2026-09-29 15:44 UTC, lasting 1 h 5 min; Contentful identified the cause but did not disclose it or the fix.

Contentful reported a major incident causing Content Management API latency and errors for some customers in the EU data residency region. It started at 2026-08-13 09:34 UTC and was resolved at 2026-08-13 11:38 UTC, lasting 2 h 4 min; Contentful said the issue was addressed without specifying a cause or fix.

Contentful’s Optimization tab was unavailable for Contentful Personalization and Contentful Analytics customers starting at 2026-06-09 13:57 UTC. The vendor rated the impact major and resolved the incident at 2026-06-09 14:18 UTC, after 20 min, stating that the underlying issue was resolved and the Optimization Hub was available again.

Contentful reported a major Website incident affecting some customers’ logins and email delivery, including invitations and password resets, starting 2026-05-04 13:20 UTC and lasting 3 h 10 min until resolution at 2026-05-04 16:30 UTC. SSO login issues were resolved and most emails were sending again by 14:06 UTC; all issues were reported resolved at 14:08 UTC, with monitoring continuing.

Contentful reported a major Web App incident affecting some customers’ access to spaces/environments from 2026-04-28 11:59 UTC to 2026-04-28 12:22 UTC, lasting 23 min. Contentful described the issue as transient and reported it resolved.

Contentful reported a major outage affecting Web App and EU data residency - Web App: some customers could not see their spaces. The incident started at 2026-04-13 13:02 UTC and was resolved at 2026-04-13 14:03 UTC, lasting 1 h 1 min. Customers reported spaces accessible again at 13:33 UTC; no cause or fix was stated.

Contentful reported intermittent Content Management API (CMA) errors with major impact, starting at 2026-03-12 17:48 UTC and resolved at 2026-03-12 18:29 UTC; the computed duration was 40 min. The error spike had subsided by the initial update, and Contentful monitored before confirming full resolution; no cause or fix was stated.

Contentful reported a major Management API outage in the EU region, with elevated errors affecting Management API traffic. It started at 2026-01-22 12:41 UTC and was resolved at 2026-01-22 13:21 UTC, lasting 40 min; a fix restored normal operation by 12:57 UTC.