Changes / Contentful / Some customers are experiencing issues logging in

Contentful: Major incident: Some customers are experiencing issues logging in

Summary

Contentful reported a major Website incident affecting some customers’ logins and email delivery, including invitations and password resets, starting 2026-05-04 13:20 UTC and lasting 3 h 10 min until resolution at 2026-05-04 16:30 UTC. SSO login issues were resolved and most emails were sending again by 14:06 UTC; all issues were reported resolved at 14:08 UTC, with monitoring continuing.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Some customers are experiencing issues logging in
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-04 13:20 UTC
AddedResolved time#5
Before: not present
After: 2026-05-04 16:30 UTC
AddedAffected components#6
Before: not present
After: Website
AddedUpdateinvestigating#7
Before: not present
After: Some customers are experiencing issues logging in/receiving email communication such as invitations and password resets. We are investigating.
AddedUpdateidentified#8
Before: not present
After: We have identified the issue and are addressing it. Most emails are being sent again. SSO login issues have been resolved
AddedUpdatemonitoring#9
Before: not present
After: All issues have been resolved, we are monitoring the situation.
AddedUpdateresolved#10
Before: not present
After: The issue has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Some customers are experiencing issues logging in (this change)
Contentful reported a major Website incident affecting some customers’ logins and email delivery, including invitations and password resets, starting 2026-05-04 13:20 UTC and lasting 3 h 10 min until resolution at 2026-05-04 16:30 UTC. SSO login issues were resolved and most emails were sending again by 14:06 UTC; all issues were reported resolved at 14:08 UTC, with monitoring continuing.
Major incident

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