Contentful: Some customers are experiencing issues logging in

Impact: majorStatus: resolvedStarted 2026-05-04 13:20 UTCResolved 2026-05-04 16:30 UTC (3.2 h)4 updatesSource: stspg.io

Summary

Contentful reported a major Website incident affecting some customers’ logins and email delivery, including invitations and password resets, starting 2026-05-04 13:20 UTC and lasting 3 h 10 min until resolution at 2026-05-04 16:30 UTC. SSO login issues were resolved and most emails were sending again by 14:06 UTC; all issues were reported resolved at 14:08 UTC, with monitoring continuing.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Website

Timeline of updates

investigating2026-05-04 13:20 UTC
Some customers are experiencing issues logging in/receiving email communication such as invitations and password resets. We are investigating.
identified2026-05-04 14:06 UTC
We have identified the issue and are addressing it. Most emails are being sent again. SSO login issues have been resolved
monitoring2026-05-04 14:08 UTC
All issues have been resolved, we are monitoring the situation.
resolved2026-05-04 16:30 UTC
The issue has been resolved.

Rewindex changes for this incident

Major incident: Some customers are experiencing issues logging in 2026-05-04 13:20 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Contentful profile · Recent Contentful incidents · Markdown · JSON