# Contentful: Some customers are experiencing issues logging in

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-04 13:20 UTC · Resolved: 2026-05-04 16:30 UTC · Duration: 3.2 h
- Updates: 4 · Affected components: Website
- [Vendor status page: https://stspg.io/rxlmmg84vmws](https://stspg.io/rxlmmg84vmws)
- [Company: Contentful](https://rewindex.com/company/contentful.md)

## Summary

Contentful reported a major Website incident affecting some customers’ logins and email delivery, including invitations and password resets, starting 2026-05-04 13:20 UTC and lasting 3 h 10 min until resolution at 2026-05-04 16:30 UTC. SSO login issues were resolved and most emails were sending again by 14:06 UTC; all issues were reported resolved at 14:08 UTC, with monitoring continuing. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-05-04 13:20 UTC: Some customers are experiencing issues logging in/receiving email communication such as invitations and password resets. We are investigating.
- **identified** 2026-05-04 14:06 UTC: We have identified the issue and are addressing it. Most emails are being sent again. SSO login issues have been resolved
- **monitoring** 2026-05-04 14:08 UTC: All issues have been resolved, we are monitoring the situation.
- **resolved** 2026-05-04 16:30 UTC: The issue has been resolved.

## Rewindex changes for this incident

- 2026-05-04 13:20 UTC: [Major incident: Some customers are experiencing issues logging in](https://rewindex.com/change/i56a188fadf663f.md)


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Canonical: https://rewindex.com/company/contentful/incidents/lkyr4wb2g3zx · Markdown: https://rewindex.com/company/contentful/incidents/lkyr4wb2g3zx.md · JSON: https://rewindex.com/api/v1/companies/contentful/incidents/lkyr4wb2g3zx · Generated 2026-10-18T10:41:16.387Z