# Contentful: Major incident: Some customers are experiencing issues logging in

**Summary:** Contentful reported a major Website incident affecting some customers’ logins and email delivery, including invitations and password resets, starting 2026-05-04 13:20 UTC and lasting 3 h 10 min until resolution at 2026-05-04 16:30 UTC. SSO login issues were resolved and most emails were sending again by 14:06 UTC; all issues were reported resolved at 14:08 UTC, with monitoring continuing. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-05-04 13:20 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/rxlmmg84vmws](https://stspg.io/rxlmmg84vmws)
- [Company: Contentful](https://rewindex.com/company/contentful.md)
- Versions: before (none: first archived) → after incident\_version:183/lkyr4wb2g3zx@b35a165272f4
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some customers are experiencing issues logging in
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-04 13:20 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-04 16:30 UTC
```

**6. Added: Affected components**

```diff
+ Website
```

**7. Added: Update** (investigating) · 2026-05-04 13:20 UTC

```diff
+ Some customers are experiencing issues logging in/receiving email communication such as invitations and password resets. We are investigating.
```

**8. Added: Update** (identified) · 2026-05-04 14:06 UTC

```diff
+ We have identified the issue and are addressing it. Most emails are being sent again. SSO login issues have been resolved
```

**9. Added: Update** (monitoring) · 2026-05-04 14:08 UTC

```diff
+ All issues have been resolved, we are monitoring the situation.
```

**10. Added: Update** (resolved) · 2026-05-04 16:30 UTC

```diff
+ The issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-04 13:20 UTC | Major incident: Some customers are experiencing issues logging in (this change) | outage |

All Contentful changes: [timeline](https://rewindex.com/company/contentful/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i56a188fadf663f · Markdown: https://rewindex.com/change/i56a188fadf663f.md · JSON: https://rewindex.com/api/v1/changes/i56a188fadf663f · Generated 2026-10-18T02:29:08.951Z