ChangesContentfulInsights Dashboard failing to load
Contentful: Major incident: Insights Dashboard failing to load
Contentful reported that the Insights Dashboard was failing to load for customers, with minor impact affecting Insights API and Ninetailed (Personalization) - Insights API. The incident started at 2026-10-20 07:22 UTC and was still open when archived, open for 0 min at the last update; Contentful was investigating.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
Incident page: the full timeline of updates
Google Cloud europe-west2 outage, Oct 20, 2026 · 19 vendors, 19 incidents
Contentful’s incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +1 h 14 min vs Google Cloud’s own post)
See the cascade chart and every vendor →
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
What changed
Struck in red is what Contentful removed; blue is what they added. Muted text is unchanged context.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
After captured
In the 2026-10-20 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
3f5acc97f991c506…
History of this incident
YesterdayTuesday, October 20Tue, Oct 20
4 incident changes
- Incident updateIncident
Incident updateInsights Dashboard failing to load
- Normal progressIncident
Incident updateInsights Dashboard failing to load
- Normal progressIncident
Incident updateInsights Dashboard failing to load
- OutageMajor incident
Insights Dashboard failing to loadthis change
Contentful reported that the Insights Dashboard was failing to load for customers, with minor impact affecting Insights API and Ninetailed (Personalization) - Insights API. The incident started at 2026-10-20 07:22 UTC and was still open when archived, open for 0 min at the last update; Contentful was investigating.