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CompaniesContentfulIncidents

Contentful: Insights Dashboard failing to load

MajorStatus: resolvededitedStarted Resolved (3.1 h)4 updatesstspg.io (opens in new tab)
Summary

Contentful reported that the Insights Dashboard was failing to load for customers, with minor impact affecting Insights API and Ninetailed (Personalization) - Insights API. The incident started at 2026-10-20 07:22 UTC and was still open when archived, open for 0 min at the last update; Contentful was investigating.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Part of an outage event

Google Cloud europe-west2 outage, Oct 20, 2026 · 19 vendors, 19 incidents

Contentful’s incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +1 h 14 min vs Google Cloud’s own post)

Swipe sideways to see the whole diagram.

same windowGoogle Cloud europe-west2posted 06:08 UTCPosted before Google Cloud did1 vendor, 1 blamed Google CloudJFrogWithin an hour4 vendors, 4 blamed Google CloudAiven, Northflank, Elastic Cloud, dbt Labs1 to 4 hours later4 vendors, 4 blamed Google CloudMongoDB Atlas, Sourcegraph, CockroachDB, ClickHouse CloudLater2 vendors, 1 blamed Google CloudGrafana Cloud, ConfluentContentful (this incident)posted +1 h 14 min
same windowGoogle Cloud europe-west2posted 06:08 UTCPosted before Google Cloud did1 vendor, 1 blamed GoogleCloudJFrogWithin an hour4 vendors, 4 blamed GoogleCloudAiven, Northflank, Elastic Cloud,dbt Labs1 to 4 hours later4 vendors, 4 blamed GoogleCloudMongoDB Atlas, Sourcegraph,CockroachDB, ClickHouseCloudLater2 vendors, 1 blamed GoogleCloudGrafana Cloud, ConfluentContentful (this incident)posted +1 h 14 min
Contentful is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Google Cloud europe-west2<br/>posted 06:08 UTC"]:::root
  before["Posted before Google Cloud did<br/>1 vendor, 1 blamed Google Cloud<br/>JFrog"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed Google Cloud<br/>Aiven, Northflank, Elastic Cloud, dbt Labs"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Google Cloud<br/>MongoDB Atlas, Sourcegraph, CockroachDB, ClickHouse Cloud"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 1 blamed Google Cloud<br/>Grafana Cloud, Confluent"]:::blames
  root --> later
  me["Contentful (this incident)<br/>posted +1 h 14 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: Insights APINinetailed (Personalization) - Insights API

Timeline of updates

  1. investigating

    We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.

  2. investigating

    Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable

  3. monitoring

    The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.

  4. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run () commits it.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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