# Contentful: Insights Dashboard failing to load

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-20 07:22 UTC · Resolved: 2026-10-20 10:28 UTC · Duration: 3.1 h
- Updates: 4 · Affected components: Insights API, Ninetailed (Personalization) - Insights API
- [Vendor status page: https://stspg.io/qh169g18jws6](https://stspg.io/qh169g18jws6)
- [Company: Contentful](https://rewindex.com/company/contentful.md)

## Part of an outage event

- [Google Cloud europe-west2 outage, Oct 20, 2026: 19 vendors, 19 incidents](https://rewindex.com/events/2026-10-20-google-cloud-europe-west2)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +1 h 14 min vs Google Cloud’s own post)

```mermaid
flowchart LR
  root["Google Cloud europe-west2<br/>posted 06:08 UTC"]:::root
  before["Posted before Google Cloud did<br/>1 vendor, 1 blamed Google Cloud<br/>JFrog"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed Google Cloud<br/>Aiven, Northflank, Elastic Cloud, dbt Labs"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed Google Cloud<br/>MongoDB Atlas, Sourcegraph, CockroachDB, ClickHouse Cloud"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 1 blamed Google Cloud<br/>Grafana Cloud, Confluent"]:::blames
  root --> later
  me["Contentful (this incident)<br/>posted +1 h 14 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Summary

Contentful reported that the Insights Dashboard was failing to load for customers, with minor impact affecting Insights API and Ninetailed (Personalization) - Insights API. The incident started at 2026-10-20 07:22 UTC and was still open when archived, open for 0 min at the last update; Contentful was investigating. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-20 07:22 UTC: We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.
- **investigating** 2026-10-20 08:57 UTC: Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable
- **monitoring** 2026-10-20 09:53 UTC: The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.
- **resolved** 2026-10-20 10:28 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-20 07:22 UTC: [Major incident: Insights Dashboard failing to load](https://rewindex.com/change/i145fc5a7b9bc2a.md)
- 2026-10-20 09:03 UTC: [Incident updated: Insights Dashboard failing to load](https://rewindex.com/change/r7adaa9661b2415.md)
- 2026-10-20 10:03 UTC: [Incident updated: Insights Dashboard failing to load](https://rewindex.com/change/ref362e5421d99a.md)
- 2026-10-20 10:33 UTC: [Incident updated: Insights Dashboard failing to load](https://rewindex.com/change/r54056021c1c456.md)


---
Canonical: https://rewindex.com/company/contentful/incidents/gqvx8v11sskx · Markdown: https://rewindex.com/company/contentful/incidents/gqvx8v11sskx.md · JSON: https://rewindex.com/api/v1/companies/contentful/incidents/gqvx8v11sskx · Generated 2026-10-21T01:21:23.047Z