Changes / Contentful / Customer's content not surfacing in the Contentful web app
Contentful: Major incident: Customer's content not surfacing in the Contentful web app
Summary
Contentful reported a major outage affecting Web App and EU data residency - Web App: some customers could not see their spaces. The incident started at 2026-04-13 13:02 UTC and was resolved at 2026-04-13 14:03 UTC, lasting 1 h 1 min. Customers reported spaces accessible again at 13:33 UTC; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Customer's content not surfacing in the Contentful web app
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After: major
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After: resolved
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After: 2026-04-13 13:02 UTC
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After: 2026-04-13 14:03 UTC
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After: EU data residency - Web App, Web App
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After: Some customers are reporting spaces not being shown in the Contentful web app. We are investigating.
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After: Customers are reporting spaces are accessible in the web app again. We are monitoring the situation.
Before: not present
After: The issue has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Customer's content not surfacing in the Contentful web app (this change) Contentful reported a major outage affecting Web App and EU data residency - Web App: some customers could not see their spaces. The incident started at 2026-04-13 13:02 UTC and was resolved at 2026-04-13 14:03 UTC, lasting 1 h 1 min. Customers reported spaces accessible again at 13:33 UTC; no cause or fix was stated. | Major incident |
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