Contentful: Customer's content not surfacing in the Contentful web app

Impact: majorStatus: resolvedStarted 2026-04-13 13:02 UTCResolved 2026-04-13 14:03 UTC (1.0 h)3 updatesSource: stspg.io

Summary

Contentful reported a major outage affecting Web App and EU data residency - Web App: some customers could not see their spaces. The incident started at 2026-04-13 13:02 UTC and was resolved at 2026-04-13 14:03 UTC, lasting 1 h 1 min. Customers reported spaces accessible again at 13:33 UTC; no cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Web AppEU data residency - Web AppWeb App

Timeline of updates

investigating2026-04-13 13:02 UTC
Some customers are reporting spaces not being shown in the Contentful web app. We are investigating.
monitoring2026-04-13 13:33 UTC
Customers are reporting spaces are accessible in the web app again. We are monitoring the situation.
resolved2026-04-13 14:03 UTC
The issue has been resolved.

Rewindex changes for this incident

Major incident: Customer's content not surfacing in the Contentful web app 2026-04-13 13:02 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Contentful profile · Recent Contentful incidents · Markdown · JSON