# Contentful: Customer's content not surfacing in the Contentful web app

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-13 13:02 UTC · Resolved: 2026-04-13 14:03 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: Web App, EU data residency - Web App, Web App
- [Vendor status page: https://stspg.io/jl5g5b2r4ftf](https://stspg.io/jl5g5b2r4ftf)
- [Company: Contentful](https://rewindex.com/company/contentful.md)

## Summary

Contentful reported a major outage affecting Web App and EU data residency - Web App: some customers could not see their spaces. The incident started at 2026-04-13 13:02 UTC and was resolved at 2026-04-13 14:03 UTC, lasting 1 h 1 min. Customers reported spaces accessible again at 13:33 UTC; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-13 13:02 UTC: Some customers are reporting spaces not being shown in the Contentful web app. We are investigating.
- **monitoring** 2026-04-13 13:33 UTC: Customers are reporting spaces are accessible in the web app again. We are monitoring the situation.
- **resolved** 2026-04-13 14:03 UTC: The issue has been resolved.

## Rewindex changes for this incident

- 2026-04-13 13:02 UTC: [Major incident: Customer's content not surfacing in the Contentful web app](https://rewindex.com/change/i6c0e73f11a1303.md)


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Canonical: https://rewindex.com/company/contentful/incidents/mvxw0l7yy4l8 · Markdown: https://rewindex.com/company/contentful/incidents/mvxw0l7yy4l8.md · JSON: https://rewindex.com/api/v1/companies/contentful/incidents/mvxw0l7yy4l8 · Generated 2026-10-18T11:37:11.796Z