# Contentful: Major incident: Customer's content not surfacing in the Contentful web app

**Summary:** Contentful reported a major outage affecting Web App and EU data residency - Web App: some customers could not see their spaces. The incident started at 2026-04-13 13:02 UTC and was resolved at 2026-04-13 14:03 UTC, lasting 1 h 1 min. Customers reported spaces accessible again at 13:33 UTC; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-13 13:02 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jl5g5b2r4ftf](https://stspg.io/jl5g5b2r4ftf)
- [Company: Contentful](https://rewindex.com/company/contentful.md)
- Versions: before (none: first archived) → after incident\_version:183/mvxw0l7yy4l8@3fba25017514
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Customer's content not surfacing in the Contentful web app
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-13 13:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-13 14:03 UTC
```

**6. Added: Affected components**

```diff
+ EU data residency - Web App, Web App
```

**7. Added: Update** (investigating) · 2026-04-13 13:02 UTC

```diff
+ Some customers are reporting spaces not being shown in the Contentful web app. We are investigating.
```

**8. Added: Update** (monitoring) · 2026-04-13 13:33 UTC

```diff
+ Customers are reporting spaces are accessible in the web app again. We are monitoring the situation.
```

**9. Added: Update** (resolved) · 2026-04-13 14:03 UTC

```diff
+ The issue has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-13 13:02 UTC | Major incident: Customer's content not surfacing in the Contentful web app (this change) | outage |

All Contentful changes: [timeline](https://rewindex.com/company/contentful/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i6c0e73f11a1303 · Markdown: https://rewindex.com/change/i6c0e73f11a1303.md · JSON: https://rewindex.com/api/v1/changes/i6c0e73f11a1303 · Generated 2026-10-18T02:29:10.288Z