Ashby change history

Ashby reported a major incident affecting Recruiting: availability was slow or failed to load through candidate availability links, disrupting candidate booking. It started at 2026-10-06 18:47 UTC and lasted 45 min, resolving at 2026-10-06 19:33 UTC; Ashby applied a fix and confirmed candidate booking was operating normally.

Ashby reported a major degradation affecting All-in-One document uploads and signing through Dropbox Sign, starting 2026-08-31 17:44 UTC and resolved at 2026-08-31 18:11 UTC (27 min). Ashby attributed the disruption to an upstream Dropbox Sign incident and said the provider resolved the issue.

Ashby reported a major incident causing intermittent SSO login failures and timeouts from 2026-07-16 08:40 UTC to 2026-07-16 11:00 UTC, lasting 2 h 20 min. An upstream provider incident caused the failures; the provider resolved it, and Ashby confirmed recovery. Other sign-in methods, including magic-link sign-in, and the rest of Ashby were unaffected.

Major Dropbox Sign incident: Ashby could not process inbound data starting at 4:30PM (UTC); e-signature requests were sent, but status updates were not recorded. Tracked from 2026-06-24 21:16 UTC until resolution at 2026-06-24 22:21 UTC (1 h 4 min), after a fix was implemented and data recovery began.

Ashby reported a major integration degradation caused by an infrastructure issue, affecting Google Workspace integration (including sending via Gmail), ATS syncs, autocomplete for candidate resumes/locations, and some AI features. It started and was marked resolved at 2026-06-19 06:30 UTC, with a recorded duration of 0 min.

A major outage prevented Safari and iOS users from viewing or applying to jobs on embedded and Ashby-hosted job boards. The incident ran from 2026-06-15 16:59 UTC to 2026-06-15 19:15 UTC (2 h 16 min). Ashby implemented a fix; affected users needed to refresh links from jobs.ashbyhq.com or you.ashbyhq.com.

Ashby reported a major outage starting 2026-06-01 06:33 UTC, resolved at 2026-06-01 09:04 UTC; the recorded duration was 2 h 30 min. Its postmortem says the main application was slow and approximately 50% of user actions displayed errors during the affected period. AI features were re-enabled and accumulated work was being processed.

Ashby's AI Notetaker had a major outage: the Meeting Bot failed to join interviews. The incident started at 2026-03-24 15:43 UTC and was resolved at 2026-03-24 18:51 UTC, lasting 3 h 7 min; the title attributed the outage to an upstream provider, but no specific fix was stated.

A bug displayed incorrect interviewer availability for some organizations using Google Workspace, allowing candidates to book already-busy interviewers. Ashby rated the degradation major; the record starts and resolves at 2026-03-24 15:00 UTC (computed duration: 0 min), although updates describe affected periods on March 24 and March 25–27.

Ashby’s All-in-One embedded job boards failed to load in a major-impact outage affecting Hosted Job Boards. The incident started at 2026-03-12 12:56 UTC and was resolved at 2026-03-12 13:07 UTC, lasting 11 min; a fix was implemented at 13:06 UTC.

Ashby's AI Notetaker meeting transcript generation was delayed in a major-impact incident starting 2026-03-04 19:59 UTC and resolved at 2026-03-04 20:44 UTC, lasting 44 min. A fix was implemented at 20:31 UTC; no cause was stated.

Ashby’s All-in-One native e-signatures were non-functional in a major outage starting 2026-02-13 05:10 UTC, lasting 5 h 5 min until 2026-02-13 10:15 UTC. Ashby could display success despite signatures not completing; customers needed DocuSign or an external e-signature service. The upstream provider resolved the issue.

Ashby reported a critical All-In-One outage affecting e-signature requests through Dropbox Sign, starting 2026-01-02 21:12 UTC and resolved at 2026-01-02 23:36 UTC, lasting 2 h 23 min. Dropbox Sign resolved its downtime, and Ashby verified that e-signature functionality worked again.

Ashby reported a critical outage preventing users from accessing ashbyhq.com and job boards due to upstream provider issues. It started at 2025-12-05 09:07 UTC and was resolved at 2025-12-05 09:46 UTC, lasting 39 min; Ashby reported upstream provider recovery and monitored before resolution.

Ashby reported a major incident causing elevated errors when accessing Application Review in All-in-One, affecting Recruiting. It started at 2025-12-04 19:25 UTC and was resolved at 2025-12-04 21:18 UTC, lasting 1 h 52 min; Ashby reported implementing a fix at 12-04 20:47 UTC.

Ashby-hosted job postings were unavailable in a major-impact outage starting 2025-12-02 13:37 UTC, lasting 7 min until resolution at 2025-12-02 13:44 UTC. Ashby restored job boards and said it had identified the root cause and was addressing it, without specifying the cause.