Changes / Ashby / All-in-One: Native E-signature Experiencing Errors
Ashby: Major incident: All-in-One: Native E-signature Experiencing Errors
Summary
Ashby’s All-in-One native e-signatures were non-functional in a major outage starting 2026-02-13 05:10 UTC, lasting 5 h 5 min until 2026-02-13 10:15 UTC. Ashby could display success despite signatures not completing; customers needed DocuSign or an external e-signature service. The upstream provider resolved the issue.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: All-in-One: Native E-signature Experiencing Errors
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-02-13 05:10 UTC
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After: 2026-02-13 10:15 UTC
Before: not present
After: Ashby Products - Recruiting, Dropbox Sign, Recruiting, Third-Party Integrations - Dropbox Sign
Before: not present
After: There is an issue with an upstream provider. E-Signature requests may result in errors.
Before: not present
After: Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process.
We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby.
We will provide an update once we get more info from the upstream provider.
Before: not present
After: We're seeing signs of recovery with the upstream provider and are actively monitoring.
Before: not present
After: The issue has been resolved by the upstream provider.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: All-in-One: Native E-signature Experiencing Errors (this change) Ashby’s All-in-One native e-signatures were non-functional in a major outage starting 2026-02-13 05:10 UTC, lasting 5 h 5 min until 2026-02-13 10:15 UTC. Ashby could display success despite signatures not completing; customers needed DocuSign or an external e-signature service. The upstream provider resolved the issue. | Major incident |