Ashby: All-in-One: Native E-signature Experiencing Errors

Impact: majorStatus: resolvedStarted 2026-02-13 05:10 UTCResolved 2026-02-13 10:15 UTC (5.1 h)4 updatesSource: stspg.io

Summary

Ashby’s All-in-One native e-signatures were non-functional in a major outage starting 2026-02-13 05:10 UTC, lasting 5 h 5 min until 2026-02-13 10:15 UTC. Ashby could display success despite signatures not completing; customers needed DocuSign or an external e-signature service. The upstream provider resolved the issue.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Dropbox SignThird-Party Integrations - Dropbox SignAshby Products - RecruitingRecruiting

Timeline of updates

investigating2026-02-13 05:10 UTC
There is an issue with an upstream provider. E-Signature requests may result in errors.
identified2026-02-13 06:26 UTC
Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process. We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby. We will provide an update once we get more info from the upstream provider.
monitoring2026-02-13 09:22 UTC
We're seeing signs of recovery with the upstream provider and are actively monitoring.
resolved2026-02-13 10:15 UTC
The issue has been resolved by the upstream provider.

Rewindex changes for this incident

Major incident: All-in-One: Native E-signature Experiencing Errors 2026-02-13 05:10 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Ashby profile · Recent Ashby incidents · Markdown · JSON