# Ashby: All-in-One: Native E-signature Experiencing Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-13 05:10 UTC · Resolved: 2026-02-13 10:15 UTC · Duration: 5.1 h
- Updates: 4 · Affected components: Dropbox Sign, Third-Party Integrations - Dropbox Sign, Ashby Products - Recruiting, Recruiting
- [Vendor status page: https://stspg.io/byx30w20p474](https://stspg.io/byx30w20p474)
- [Company: Ashby](https://rewindex.com/company/ashby.md)

## Summary

Ashby’s All-in-One native e-signatures were non-functional in a major outage starting 2026-02-13 05:10 UTC, lasting 5 h 5 min until 2026-02-13 10:15 UTC. Ashby could display success despite signatures not completing; customers needed DocuSign or an external e-signature service. The upstream provider resolved the issue. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-13 05:10 UTC: There is an issue with an upstream provider. E-Signature requests may result in errors.
- **identified** 2026-02-13 06:26 UTC: Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process. We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby. We will provide an update once we get more info from the upstream provider.
- **monitoring** 2026-02-13 09:22 UTC: We're seeing signs of recovery with the upstream provider and are actively monitoring.
- **resolved** 2026-02-13 10:15 UTC: The issue has been resolved by the upstream provider.

## Rewindex changes for this incident

- 2026-02-13 05:10 UTC: [Major incident: All-in-One: Native E-signature Experiencing Errors](https://rewindex.com/change/i4cdc132edecb17.md)


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Canonical: https://rewindex.com/company/ashby/incidents/jp1nfc20rd6z · Markdown: https://rewindex.com/company/ashby/incidents/jp1nfc20rd6z.md · JSON: https://rewindex.com/api/v1/companies/ashby/incidents/jp1nfc20rd6z · Generated 2026-10-18T10:38:37.452Z