# Ashby: Major incident: All-in-One: Native E-signature Experiencing Errors

**Summary:** Ashby’s All-in-One native e-signatures were non-functional in a major outage starting 2026-02-13 05:10 UTC, lasting 5 h 5 min until 2026-02-13 10:15 UTC. Ashby could display success despite signatures not completing; customers needed DocuSign or an external e-signature service. The upstream provider resolved the issue. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-13 05:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/byx30w20p474](https://stspg.io/byx30w20p474)
- [Company: Ashby](https://rewindex.com/company/ashby.md)
- Versions: before (none: first archived) → after incident\_version:224/jp1nfc20rd6z@1017d26ca6c8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ All-in-One: Native E-signature Experiencing Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-13 05:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-13 10:15 UTC
```

**6. Added: Affected components**

```diff
+ Ashby Products - Recruiting, Dropbox Sign, Recruiting, Third-Party Integrations - Dropbox Sign
```

**7. Added: Update** (investigating) · 2026-02-13 05:10 UTC

```diff
+ There is an issue with an upstream provider. E-Signature requests may result in errors.
```

**8. Added: Update** (identified) · 2026-02-13 06:26 UTC

```diff
+ Native e-signatures are non-functional in Ashby due to an issue with an upstream provider. Ashby may display a success message, but the upstream provider will not be able to complete the e-signature process. We are working with the upstream provider to restore service. Until service is restored, customers will need to use our DocuSign integration or an e-signature service outside of Ashby. We will provide an update once we get more info from the upstream provider.
```

**9. Added: Update** (monitoring) · 2026-02-13 09:22 UTC

```diff
+ We're seeing signs of recovery with the upstream provider and are actively monitoring.
```

**10. Added: Update** (resolved) · 2026-02-13 10:15 UTC

```diff
+ The issue has been resolved by the upstream provider.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-13 05:10 UTC | Major incident: All-in-One: Native E-signature Experiencing Errors (this change) | outage |

All Ashby changes: [timeline](https://rewindex.com/company/ashby/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4cdc132edecb17 · Markdown: https://rewindex.com/change/i4cdc132edecb17.md · JSON: https://rewindex.com/api/v1/changes/i4cdc132edecb17 · Generated 2026-10-18T02:28:11.262Z