Changes / Ashby / Some SSO sign-ins may fail
Ashby: Major incident: Some SSO sign-ins may fail
Summary
Ashby reported a major incident causing intermittent SSO login failures and timeouts from 2026-07-16 08:40 UTC to 2026-07-16 11:00 UTC, lasting 2 h 20 min. An upstream provider incident caused the failures; the provider resolved it, and Ashby confirmed recovery. Other sign-in methods, including magic-link sign-in, and the rest of Ashby were unaffected.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some SSO sign-ins may fail
Before: not present
After: major
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After: resolved
Before: not present
After: 2026-07-16 08:40 UTC
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After: 2026-07-16 11:00 UTC
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After: Authentication Services - Single Sign On, Single Sign On
Before: not present
After: We are investigating intermittent failures when signing in to Ashby using SSO. Affected users may see a login error and need to retry. Other sign-in methods and the rest of Ashby are operating normally. The issue is caused by an incident in an upstream provider. Our team is actively monitoring the situation and will post another update as we learn more.
Before: not present
After: We are continuing to monitor an issue where some users may intermittently experience a failed or timed-out login when signing in via SSO because of an issue in our upstream provider. If you hit an error signing in via SSO, please retry. If you're currently logged in, avoid logging out while the issue persists. Other login methods, including magic-link sign-in, are unaffected. We are actively monitoring and will post another update as the situation changes.
Before: not present
After: Our upstream provider has resolved the incident affecting SSO sign-ins. Users should now be able to log in normally. We are continuing to monitor recovery and will provide another update if the situation changes.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some SSO sign-ins may fail (this change) Ashby reported a major incident causing intermittent SSO login failures and timeouts from 2026-07-16 08:40 UTC to 2026-07-16 11:00 UTC, lasting 2 h 20 min. An upstream provider incident caused the failures; the provider resolved it, and Ashby confirmed recovery. Other sign-in methods, including magic-link sign-in, and the rest of Ashby were unaffected. | Major incident |