Ashby: Some SSO sign-ins may fail
Ashby reported a major incident causing intermittent SSO login failures and timeouts from 2026-07-16 08:40 UTC to 2026-07-16 11:00 UTC, lasting 2 h 20 min. An upstream provider incident caused the failures; the provider resolved it, and Ashby confirmed recovery. Other sign-in methods, including magic-link sign-in, and the rest of Ashby were unaffected.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Authentication Services - Single Sign OnSingle Sign On
Timeline of updates
- identified
We are investigating intermittent failures when signing in to Ashby using SSO. Affected users may see a login error and need to retry. Other sign-in methods and the rest of Ashby are operating normally. The issue is caused by an incident in an upstream provider. Our team is actively monitoring the situation and will post another update as we learn more.
- identified
We are continuing to monitor an issue where some users may intermittently experience a failed or timed-out login when signing in via SSO because of an issue in our upstream provider. If you hit an error signing in via SSO, please retry. If you're currently logged in, avoid logging out while the issue persists. Other login methods, including magic-link sign-in, are unaffected. We are actively monitoring and will post another update as the situation changes.
- monitoring
Our upstream provider has resolved the incident affecting SSO sign-ins. Users should now be able to log in normally. We are continuing to monitor recovery and will provide another update if the situation changes.
- resolved
This incident has been resolved.
Rewindex changes for this incident
- Major incident: Some SSO sign-ins may fail 2026-07-16 08:40 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Ashby profile · Recent Ashby incidents · Markdown · JSON