CompaniesXeroMonthly reportsJanuary 2025
Xero in January 2025: incidents, uptime and changes
Vendor-reported outage time 4 h 41 min, incident time 2.5 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 1 · Minor 5 · No impact listed 1
Major and critical incidents 2
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: Customers may be unable to log in | Critical | 19 min | resolved | 01-30 | |
| Global: Bank Feeds - Some users are unable to connect or refresh bank feeds | Major | 4.4 h | resolved | 01-16 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| NZ: Xero and Practice Manager - users unable to connect to IRD | Minor | 2.6 h | resolved | 01-08 | |
| Global: Xero HQ - Some users are receiving errors when trying to send or sign documents via eSign | Minor | 59 min | resolved | 01-15 | |
| Global: Reporting - Some customers experienced errors attempting to access report templates | No impact listed | 0 min | resolved | 01-15 | |
| AU: Login Page - some users may be experiencing issues logging into Xero. | Minor | 57 min | resolved | 01-23 | |
| Xero - Some AU customers unable to login to Xero | Minor | 48 h | resolved | 01-26 | |
| AU: Tax and BAS - Some customers are unable to create new activity statements or see pre-fill information when creating returns | Minor | 3.1 h | resolved | 01-30 |
Cite this
Xero posted 8 status incidents in January 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in January 2025
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2025/01