# Xero in January 2025: incidents, uptime and changes

> Xero in January 2025: 8 incidents on its status page (2 major or critical), 99.37% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2025/01
Last updated: 2025-02-01T00:00:00Z

- Incidents posted: 8 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1, minor 5, none 1
- Uptime (vendor-reported): 99.37% free of major/critical incidents, 91.90% free of any incident; outage time 4 h 41 min, incident time 2.5 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2024](https://rewindex.com/company/xero/2024/12.md) · Next: [February 2025](https://rewindex.com/company/xero/2025/02.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global: Customers may be unable to log in](https://rewindex.com/company/xero/incidents/kjbclqpypsrm.md) | critical | 2025-01-30 23:29 UTC | 2025-01-30 23:48 UTC | 19 min | resolved |
| [Global: Bank Feeds - Some users are unable to connect or refresh bank feeds](https://rewindex.com/company/xero/incidents/mxv28jt66r5y.md) | major | 2025-01-16 21:56 UTC | 2025-01-17 02:18 UTC | 4.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [NZ: Xero and Practice Manager - users unable to connect to IRD](https://rewindex.com/company/xero/incidents/7qngqg402ql9.md) | minor | 2025-01-08 21:56 UTC | 2025-01-09 00:30 UTC | 2.6 h | resolved |
| [Global: Xero HQ - Some users are receiving errors when trying to send or sign documents via eSign](https://rewindex.com/company/xero/incidents/xcjw5p184p4z.md) | minor | 2025-01-15 03:33 UTC | 2025-01-15 04:32 UTC | 59 min | resolved |
| [Global: Reporting - Some customers experienced errors attempting to access report templates](https://rewindex.com/company/xero/incidents/qfhgf3nt41t3.md) | none | 2025-01-15 03:56 UTC | 2025-01-15 03:56 UTC | 0 min | resolved |
| [Global: Bank Feeds - Some users are unable to connect or refresh bank feeds](https://rewindex.com/company/xero/incidents/mxv28jt66r5y.md) | major | 2025-01-16 21:56 UTC | 2025-01-17 02:18 UTC | 4.4 h | resolved |
| [AU: Login Page - some users may be experiencing issues logging into Xero.](https://rewindex.com/company/xero/incidents/nd7db371xk8b.md) | minor | 2025-01-23 21:42 UTC | 2025-01-23 22:39 UTC | 57 min | resolved |
| [Xero - Some AU customers unable to login to Xero](https://rewindex.com/company/xero/incidents/nyxq6ztz3j39.md) | minor | 2025-01-26 00:22 UTC | 2025-01-28 00:21 UTC | 48 h | resolved |
| [AU: Tax and BAS - Some customers are unable to create new activity statements or see pre-fill information when creating returns](https://rewindex.com/company/xero/incidents/d5904dhst9hl.md) | minor | 2025-01-30 03:52 UTC | 2025-01-30 06:56 UTC | 3.1 h | resolved |
| [Global: Customers may be unable to log in](https://rewindex.com/company/xero/incidents/kjbclqpypsrm.md) | critical | 2025-01-30 23:29 UTC | 2025-01-30 23:48 UTC | 19 min | resolved |

## Cite this

Xero posted 8 status incidents in January 2025 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2025/01
- Citation: Xero, “Xero in January 2025” (2025-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2025/01 (CC BY 4.0).
- Markdown link: `[Xero: Xero in January 2025 (2025-01-01)](https://rewindex.com/company/xero/2025/01)`


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Canonical: https://rewindex.com/company/xero/2025/01 · Markdown: https://rewindex.com/company/xero/2025/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:38:17.480Z