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CompaniesXeroMonthly reportsFebruary 2020

Xero in February 2020: incidents, uptime and changes

21incidents posted
12labelled major or critical
97.22%free of major/critical
95.77%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 19 h 17 min, incident time 29 h 26 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 12 · Minor 7 · No impact listed 2

Major and critical incidents 12

IncidentImpactStartedDurationStatusDay
Some users experiencing slowness and errors in XeroMajor2.3 hresolved02-03
Some users are unable to access XeroMajor34 minresolved02-05
Some users are unable to access XeroMajor20 minresolved02-05
Some users are unable to access XeroMajor1.0 hresolved02-06
Some users are unable to print and send Invoices, Bills, Quotes, Purchase Orders and Statements in XeroMajor7.5 hresolved02-06
Some users are unable to access organisations in Xero.Major1.7 hresolved02-13
Some of our users are seeing an error page when logging into XeroMajor2.1 hresolved02-14
Some users are unable to access XeroMajor26 minresolved02-18
Some users are experiencing slowness and errors in WorkflowMax and Xero Practice ManagerMajor18 minresolved02-19
Some users are having issues logging in and working in PayrollMajor43 minresolved02-24
Users are unable to access some areas of XeroMajor44 minresolved02-24
Some users are experiencing performance issues in XeroMajor1.6 hresolved02-26

Other incidents 9

IncidentImpactStartedDurationStatusDay
Some users are unable to access XeroMinor53 minresolved02-11
Missing navigation bar in Xero for some usersMinor25 minresolved02-13
Some users are unable to access XeroNo impact listed26 minresolved02-18
Some users are experiencing slowness and errors when using XeroNo impact listed30 minresolved02-20
Some users are intermittently unable to access Xero CentralMinor1.8 hresolved02-20
Some of our users are experiencing issues with Invoicing and Payroll in XeroMinor1.4 hresolved02-23
Some users experiencing slowness and errors in XeroMinor44 minresolved02-24
Some users are experiencing slowness in XeroMinor33 minresolved02-27
Some users are experiencing errors and slowness in XeroMinor4.4 hresolved02-28

Cite this

Xero posted 21 status incidents in February 2020 (12 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in February 2020
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2020/02

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