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CompaniesXeroMonthly reportsMarch 2020

Xero in March 2020: incidents, uptime and changes

9incidents posted
5labelled major or critical
98.35%free of major/critical
89.03%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 12 h 14 min, incident time 3.4 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 5 · Minor 3 · No impact listed 1

Major and critical incidents 5

IncidentImpactStartedDurationStatusDay
Some users are unable to access different parts in XeroMajor48 minresolved03-02
Some users are experiencing slowness and errors in WorkflowMax, Xero Practice Manager and Xero TaxMajor4.2 hresolved03-03
Users are unable to create or make changes to ProjectsMajor1.3 hresolved03-03
Some users are experiencing slowness and errors in WorkflowMax, Xero Practice Manager and Xero TaxMajor2.6 hresolved03-04
Some users are unable to access Payroll in XeroMajor3.3 hresolved03-18

Other incidents 4

IncidentImpactStartedDurationStatusDay
Some users are experiencing slowness and errors in WorkflowMax, Xero Practice Manager and Xero TaxNo impact listed41 hresolved03-04
Some user are unable to see the Navigation Bar in XeroMinor35 minresolved03-11
Some users are experiencing slowness in XeroMinor3 dresolved03-14
Degraded performance in Payroll for some usersMinor1.1 hresolved03-25

Cite this

Xero posted 9 status incidents in March 2020 (5 major or critical); 0 price changes and 0 notable page changes observed.

Title
Xero in March 2020
Vendor
Xero
Date
URL
https://rewindex.com/company/xero/2020/03

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