CompaniesSquarespaceMonthly reportsAugust 2020
Squarespace in August 2020: incidents, uptime and changes
Vendor-reported outage time 6 h 36 min, incident time 16 h 54 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 5 · Minor 6 · No impact listed 2
Major and critical incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Issue with editing on the Squarespace App | Critical | 1.0 h | resolved | 08-10 | |
| Some sites loading slowly | Major | 27 min | resolved | 08-07 | |
| Elevated Commerce Donation Checkout Error Rates | Major | 1.4 h | resolved | 08-11 | |
| Errors creating trial sites, sites cannot be upgraded, errors when saving content | Major | 1.4 h | resolved | 08-12 | |
| Promotional Pop-Ups are currently not working and disappearing for visitors | Major | 48 min | resolved | 08-19 | |
| Connectivity Issues | Major | 1.6 h | resolved | 08-20 |
Other incidents 8
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Commerce Subscription renewals delayed | Minor | 39 min | resolved | 08-07 | |
| Template Preview Issues | Minor | 4.5 h | resolved | 08-18 | |
| Site Style editing | Minor | 1.1 h | resolved | 08-20 | |
| Creating and upgrading trial sites | Minor | 1.0 h | resolved | 08-20 | |
| International template store pages not loading | Minor | 21 min | resolved | 08-24 | |
| Squarespace App is currently not letting iOS users edit 7.1 sites | No impact listed | 4.3 h | resolved | 08-26 | |
| Intermittent slow page loads and connectivity issues | Minor | 2.7 h | resolved | 08-30 | |
| Form and Newsletter submissions are delayed | No impact listed | 35 min | resolved | 08-30 |
Cite this
Squarespace posted 14 status incidents in August 2020 (6 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Squarespace in August 2020
- Vendor
- Squarespace
- Date
- URL
- https://rewindex.com/company/squarespace/2020/08