Lever change history

A critical incident caused 500 errors when accessing Lever, affecting Global Data Center - LeverTRM - Hire and Hire. It started at 2026-08-21 20:12 UTC and was resolved at 2026-08-24 14:16 UTC, lasting 2 days 18 h. Lever implemented a fix at 08-21 20:29 UTC and promised an RCA within 7-10 business days.

Lever reported a critical outage causing failed hire.lever.co page loads, platform access failures and elevated API errors. A support-initiated backend data query caused an out-of-memory error; service was restored. Recorded start was 2026-08-12 18:13 UTC and resolution was 2026-08-12 17:31 UTC; these timestamps conflict, and duration is unknown.

Lever reported a critical outage affecting offer-letter generation and delivery in Global Data Center - LeverTRM - Hire, Hire +, starting 2026-07-14 14:47 UTC and resolved 2026-07-14 23:50 UTC (9 h 2 min). The postmortem reported intermittent document/resume preview failures caused by a failed conversion step; no data loss occurred.

Lever reported a major Nylas authentication incident causing email/calendar sync failures and 500 errors, starting 2026-07-08 20:03 UTC and lasting 20 h 15 min. A fix restored sync; the postmortem cited a Node.js runtime regression affecting outbound third-party connections, while Office 365 and Google authentication showed no similar behavior.

Lever reported a major outage affecting Microsoft Office 365 accounts using Admin Consent, blocking interview scheduling, availability viewing and email sending. It started 2026-04-21 15:50 UTC and resolved 2026-04-22 12:07 UTC (20 h 16 min); Lever identified failed permission syncs and deployed a fix.

Lever reported a major outage preventing new API key generation in its EU environment (EUDC); existing EU API connections may also have been impacted, while non-EU environments were unaffected. It started at 2026-04-17 17:45 UTC and was resolved at 2026-04-17 18:53 UTC, lasting 1 h 7 min.

Lever reported a major partial outage: some users received “Site Not Found” errors accessing hire.lever.co and related pages, preventing access. It started at 2026-04-17 17:15 UTC and resolved at 2026-04-17 21:11 UTC, lasting 3 h 55 min. Lever linked the issue to upstream network provider Cloudflare, which implemented a fix.

Lever reported a critical incident starting and resolving at 2026-03-26 22:00 UTC (computed duration: 0 min). An internal admin data operation lacked sufficient database indexes, straining database servers and causing site degradation and failed page loads on hire.lever.co.

Lever reported a major outage affecting the LinkedIn Recruiter Connected window in Hire, including EU Data Center and Global Data Center LeverTRM - Hire. It started on 2026-01-29 19:04 UTC and was resolved on 2026-01-31 00:34 UTC, lasting 29 h 29 min; Lever reported implementing a fix but did not state a cause.

Lever reported a major incident affecting automation workflows in Global Data Center - LeverTRM - Hire, Hire: workflows were not triggering, then were confirmed to be processing with delays. The incident started at 2026-01-21 22:08 UTC and was resolved at 2026-01-22 16:04 UTC, lasting 17 h 56 min; no cause or specific fix was stated.

Lever reported a major incident causing intermittent 500 errors when accessing the candidate pipeline page in Global Data Center - LeverTRM - Hire, Hire. It started at 2026-01-20 16:52 UTC and was resolved at 2026-01-20 19:51 UTC, lasting 2 h 59 min. A fix was implemented; affected users required no action to restore functionality.

Lever reported a major incident: resumes failed to load, offers did not display, and manually adding resumes to opportunities produced errors. It ran from 2026-01-06 10:52 UTC to 2026-01-06 13:51 UTC, lasting 2 h 59 min and disrupting hiring workflows. A fix was implemented at 2026-01-06 12:47 UTC; no cause was stated.

Lever reported a major incident showing incorrect candidate pipeline-stage counts across multiple customer accounts, affecting Hire and LeverTRM - Hire in EU and Global Data Centers. Candidate profile indexing stopped due to a service outage; service was restored and affected data backfilled. The incident ran from 2026-01-05 17:00 UTC to 2026-01-12 18:26 UTC, lasting 7 days 1 h.

Lever reported a critical Sandbox outage starting 2025-12-03 13:50 UTC, affecting customers’ ability to log in to sandbox environments. A fix was implemented by 2025-12-03 14:13 UTC, and the incident was resolved at 2025-12-03 14:31 UTC after 41 min.

Lever reported a major resume parsing outage starting 2025-10-20 14:54 UTC, with intermittent parsing disruptions attributed to the AWS outage and residual issues at its resume parsing vendor. The incident was resolved at 2025-10-21 12:08 UTC after 21 h 14 min; customers could encounter intermittent disruptions when parsing resumes during that period.

Lever-hosted job sites and the Postings API were down in a critical incident starting 2025-10-03 21:02 UTC and resolved at 2025-10-03 23:01 UTC (1 h 58 min). Lever attributed the outage to an unexpected pattern of incoming requests and reported implementing a fix at 10-03 22:09 UTC.

Lever reported a critical outage affecting the Lever.co website from 2025-08-18 13:37 UTC to 2025-08-18 14:52 UTC, lasting 1 h 15 min. A fix was implemented by 08-18 14:26 UTC, and the incident was resolved; no cause was stated.

Lever's Sandbox environments were inaccessible in a critical outage starting 2025-08-14 18:00 UTC and resolved at 2025-08-14 19:37 UTC, with a computed duration of 1 h 36 min. A fix was implemented by 19:19 UTC, restoring customer login; Lever reported no further impact at resolution.

Lever Hire experienced a critical incident involving intermittent 500 errors and profile-related disruptions affecting approximately 50% of users. It started 2025-07-31 16:19 UTC and resolved 2025-07-31 17:40 UTC (1 h 20 min); Lever attributed the disruptions to a database issue and said restarting affected systems resolved them.

Lever-hosted job sites failed to load or loaded slowly in a major incident affecting Career Site and Global Data Center - LeverTRM - Career Site. It started at 2025-07-16 17:19 UTC and lasted 47 h 42 min, resolving at 2025-07-18 17:01 UTC; Lever reported implementing a fix at 07-17 16:57 UTC.

Pillar had a major outage starting 2025-06-12 18:45 UTC, resolved at 2025-06-13 10:49 UTC after 16 h 4 min. Customers could not access app.pillar.hr or Pillar integrations within Jobvite and Lever; the postmortem attributed the disruption to Google Cloud Platform.

Lever reported a major Data API outage starting 2025-02-18 22:48 UTC, resolved at 2025-02-22 01:17 UTC (3 days 2 h). A short-term fix left intermittent issues; normal API use was reported on 02-19 17:22 UTC. The postmortem cited database replica issues and Lever Hire inaccessibility for approximately 50% of customers for a few hours.

Lever reported a critical incident affecting Lever Hire and the Lever API, with intermittent 500 errors and higher latency; database unavailability and replica issues made Hire inaccessible for approximately 50% of customers for a few hours. The incident started 2025-02-18 22:20 UTC and was resolved 2025-02-22 01:16 UTC, lasting 3 days 2 h.

Lever reported a major outage affecting most North America customers, with 500 errors blocking access to Lever Hire from 2025-02-18 15:12 UTC until 2025-02-18 21:09 UTC (5 h 57 min). Lever implemented a fix; its postmortem cited an unavailable database instance and compounding database-replica issues.