Changes / Lever / Intermittent issues impacting Lever Hire
Lever: Critical incident: Intermittent issues impacting Lever Hire
Summary
Lever Hire experienced a critical incident involving intermittent 500 errors and profile-related disruptions affecting approximately 50% of users. It started 2025-07-31 16:19 UTC and resolved 2025-07-31 17:40 UTC (1 h 20 min); Lever attributed the disruptions to a database issue and said restarting affected systems resolved them.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Intermittent issues impacting Lever Hire
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After: critical
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After: postmortem
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After: 2025-07-31 16:19 UTC
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After: 2025-07-31 17:40 UTC
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After: Global Data Center - LeverTRM - Hire, Hire
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After: We are currently investigating an issue that is intermittently affecting the Lever platform. Issues impacting hire.lever.co were noticed around 9:10 am Pacific time. Users may intermittently experience 500 errors when attempting to access Lever. Our Engineering teams are actively working to resolve this as soon as possible.
Before: not present
After: A fix has been implemented for the issue causing 500 errors. Customers should now be able to access the candidate pipelines as well as the postings pages in Lever. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
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After: The issue where 500 errors were populating when attempting to access Lever has been resolved. The incident occurred from 9:10 am Pacific time through approximately 9:30 am Pacific time. Currently, full access to the Lever platform should be restored. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new
Before: not present
After: A database issue caused profile-related disruptions for approximately 50% of users. The incident lasted around 2 hours and was resolved by restarting the affected systems. To help prevent future occurrences, we’re updating system settings, improving monitoring, and optimizing backend processes.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Intermittent issues impacting Lever Hire (this change) Lever Hire experienced a critical incident involving intermittent 500 errors and profile-related disruptions affecting approximately 50% of users. It started 2025-07-31 16:19 UTC and resolved 2025-07-31 17:40 UTC (1 h 20 min); Lever attributed the disruptions to a database issue and said restarting affected systems resolved them. | Major incident |