Changes / Lever / Intermittent issues impacting candidate pipeline page
Lever: Major incident: Intermittent issues impacting candidate pipeline page
Summary
Lever reported a major incident causing intermittent 500 errors when accessing the candidate pipeline page in Global Data Center - LeverTRM - Hire, Hire. It started at 2026-01-20 16:52 UTC and was resolved at 2026-01-20 19:51 UTC, lasting 2 h 59 min. A fix was implemented; affected users required no action to restore functionality.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Intermittent issues impacting candidate pipeline page
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After: major
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After: resolved
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After: 2026-01-20 16:52 UTC
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After: 2026-01-20 19:51 UTC
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After: Global Data Center - LeverTRM - Hire, Hire
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After: We are currently investigating an issue that is intermittently affecting the candidate pipeline tab in Lever. Issues impacting access to the hire.lever.co/candidates were noticed around 8 am Pacific time. Users may intermittently experience 500 errors when navigating to the candidate pipeline page. Our Engineering teams are actively working to resolve this as soon as possible.
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After: A fix has been implemented and we are monitoring the results.
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After: The issue with 500 errors for some users accessing the 'candidates' tab has been resolved. The incident occurred from 8 am Pacific time until 9 am Pacific time. No further action will be required from impacted users to have restored functionality. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Intermittent issues impacting candidate pipeline page (this change) Lever reported a major incident causing intermittent 500 errors when accessing the candidate pipeline page in Global Data Center - LeverTRM - Hire, Hire. It started at 2026-01-20 16:52 UTC and was resolved at 2026-01-20 19:51 UTC, lasting 2 h 59 min. A fix was implemented; affected users required no action to restore functionality. | Major incident |