# Lever: Major incident: Intermittent issues impacting candidate pipeline page

**Summary:** Lever reported a major incident causing intermittent 500 errors when accessing the candidate pipeline page in Global Data Center - LeverTRM - Hire, Hire. It started at 2026-01-20 16:52 UTC and was resolved at 2026-01-20 19:51 UTC, lasting 2 h 59 min. A fix was implemented; affected users required no action to restore functionality. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-20 16:52 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/vtml3dl3w0vm](https://stspg.io/vtml3dl3w0vm)
- [Company: Lever](https://rewindex.com/company/lever.md)
- Versions: before (none: first archived) → after incident\_version:230/f02qgzshz54y@081dc31c6405
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent issues impacting candidate pipeline page
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-20 16:52 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-20 19:51 UTC
```

**6. Added: Affected components**

```diff
+ Global Data Center - LeverTRM - Hire, Hire
```

**7. Added: Update** (investigating) · 2026-01-20 16:52 UTC

```diff
+ We are currently investigating an issue that is intermittently affecting the candidate pipeline tab in Lever. Issues impacting access to the hire.lever.co/candidates were noticed around 8 am Pacific time.  Users may intermittently experience 500 errors when navigating to the candidate pipeline page. Our Engineering teams are actively working to resolve this as soon as possible.
```

**8. Added: Update** (monitoring) · 2026-01-20 17:13 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2026-01-20 19:51 UTC

```diff
+ The issue with 500 errors for some users accessing the 'candidates' tab has been resolved. The incident occurred from 8 am Pacific time until 9 am Pacific time. No further action will be required from impacted users to have restored functionality. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-20 16:52 UTC | Major incident: Intermittent issues impacting candidate pipeline page (this change) | outage |

All Lever changes: [timeline](https://rewindex.com/company/lever/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5ba9e46a2eaf20 · Markdown: https://rewindex.com/change/i5ba9e46a2eaf20.md · JSON: https://rewindex.com/api/v1/changes/i5ba9e46a2eaf20 · Generated 2026-10-18T02:55:05.689Z