Changes / Lever / API key generation issues in EU data center
Lever: Major incident: API key generation issues in EU data center
Summary
Lever reported a major outage preventing new API key generation in its EU environment (EUDC); existing EU API connections may also have been impacted, while non-EU environments were unaffected. It started at 2026-04-17 17:45 UTC and was resolved at 2026-04-17 18:53 UTC, lasting 1 h 7 min.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: API key generation issues in EU data center
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-04-17 17:45 UTC
Before: not present
After: 2026-04-17 18:53 UTC
Before: not present
After: EU Data Center - LeverTRM - Integration API & Webhooks, Integration API & Webhooks
Before: not present
After: We are currently investigating an issue preventing new API keys from being generated in our EU environment (EUDC).
Impact:
Existing or pre-existing API connections in the EU region may also be impacted.
Global (non-EU) environments remain unaffected at this time.
Updates to follow shortly
Before: not present
After: This incident has been resolved.
Impact Summary:
Customers may have had an issue preventing new API keys from being generated in our EU environment (EUDC).
Existing or pre-existing API connections in the EU region may also be impacted. Global (non-EU) environments were unaffected
An RCA will be provided within 7-10 business days if applicable.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: API key generation issues in EU data center (this change) Lever reported a major outage preventing new API key generation in its EU environment (EUDC); existing EU API connections may also have been impacted, while non-EU environments were unaffected. It started at 2026-04-17 17:45 UTC and was resolved at 2026-04-17 18:53 UTC, lasting 1 h 7 min. | Major incident |