# Lever: Major incident: API key generation issues in EU data center

**Summary:** Lever reported a major outage preventing new API key generation in its EU environment (EUDC); existing EU API connections may also have been impacted, while non-EU environments were unaffected. It started at 2026-04-17 17:45 UTC and was resolved at 2026-04-17 18:53 UTC, lasting 1 h 7 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-17 17:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/npkdfhp13970](https://stspg.io/npkdfhp13970)
- [Company: Lever](https://rewindex.com/company/lever.md)
- Versions: before (none: first archived) → after incident\_version:230/lpzjl8wrclm2@bbd6d2e12e8d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ API key generation issues in EU data center
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-17 17:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-17 18:53 UTC
```

**6. Added: Affected components**

```diff
+ EU Data Center - LeverTRM - Integration API & Webhooks, Integration API & Webhooks
```

**7. Added: Update** (investigating) · 2026-04-17 17:45 UTC

```diff
+ We are currently investigating an issue preventing new API keys from being generated in our EU environment (EUDC).  Impact: Existing or pre-existing API connections in the EU region may also be impacted.  Global (non-EU) environments remain unaffected at this time. Updates to follow shortly
```

**8. Added: Update** (resolved) · 2026-04-17 18:53 UTC

```diff
+ This incident has been resolved. Impact Summary:  Customers may have had an issue preventing new API keys from being generated in our EU environment (EUDC).  Existing or pre-existing API connections in the EU region may also be impacted. Global (non-EU) environments were unaffected An RCA will be provided within 7-10 business days if applicable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-17 17:45 UTC | Major incident: API key generation issues in EU data center (this change) | outage |

All Lever changes: [timeline](https://rewindex.com/company/lever/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9a03dbbaf8bb3c · Markdown: https://rewindex.com/change/i9a03dbbaf8bb3c.md · JSON: https://rewindex.com/api/v1/changes/i9a03dbbaf8bb3c · Generated 2026-10-18T03:32:07.256Z